1st Line IT Support Engineer ????

1st Line IT Support Engineer ???? Salary: 30,000 - 30,000 GBP per year

At Abingdon School we are looking for a Support engineer!

????️ Our tech stack:
Hardware, Support, JIRA, Web

???? Rquirements:
- Experience working in a First Line Support environment
- Excellent IT skills
- Interest in technology
- Excellent organizational and communication skills
- Ability to work well under pressure, manage multiple tasks and priorities, and be comfortable working with a variety of stakeholders
- Full UK driving license to travel between our sites (at least weekly), which include Abingdon School, Abingdon Prep School, and Tilsley Park

????‍????????‍???? Your responsibilities are:
As a 1st Line IT Support Engineer, I will be responsible for overseeing the day-to-day operations of our Foundation IT Service Desk across all sites. My key responsibilities will include:
- Answering user queries via email, phone, or in-person and logging support tickets in the Jira Service Desk
- Resolving issues at the first point of contact whenever possible and escalating more complex issues to the appropriate technical support staff
- Ensuring that all incoming requests are handled promptly and effectively within set SLA, assigning tickets to the appropriate IT/IS staff, and providing regular updates to users on the status of their requests
- Maintaining an accurate inventory of all IT assets within the Abingdon Foundation
- Ensuring that all assets are properly configured, secured, and managed throughout their lifecycle
- Managing the procurement and inventory of IT-related consumables such as toner and other supplies

View this job and over 500 other transparent jobs with salaries (????????????) & tech stacks (????️) on DevITJobs.uk

Category: Support Developer / Engineer
Location address: Park Road, Oxford, United Kingdom

Salary: 30,000 - 30,000 GBP per year

Benefits & perks that we offer:

Abingdon School - More about us and the role:
We are proud to be Abingdon School, a leading independent day and boarding school with approximately 1000 pupils aged 11-18, set in 35 acres of beautiful grounds in Abingdon, just south of Oxford. The salary for this position ranges from £26,+62 to £30,0++ per annum, depending on skills and experience, and it is a full-time, permanent role with working hours from Monday to Friday, 08:00 to 16:30.
Our benefits include 25 days of paid annual leave plus 8 public holidays, competitive pension schemes, private health care, discounts on school fees, wellbeing support through our Employee Assistance Programme, free lunch during term-time, and access to our school gym and pool at agreed times.
We are committed to creating a diverse and inclusive workplace and encourage applications from all backgrounds. Closing date for applications is Friday 7 March 2025 (midday), with interviews taking place during the week commencing Monday 10 March 2025. Early applications are encouraged, and I am eager to fill this position before the closing date. All appointments are subject to a satisfactory enhanced DBS check.

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