▷ 3 Days Left! Japanese Language - Customer Care Professional - (AC371)

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lark green infra private limited
Full–time
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Job description
Company Description

Lark Green Infra Private Limited, located in Noida, is a real estate company that specializes in offering premium land parcels in Dehradun's scenic foothills. They aim to create sustainable living spaces and smart investment opportunities for their clients. With a focus on swift possession, competitive pricing, strategic locations, nature's bounty, and investment potential, La...
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American Express


▷ 3 Days Left! Japanese Language - Customer Care Professional - (AC371)
American Express • Gurugram, Haryana • via Kit Job
2 days ago
Full–time
No Degree Mentioned
Apply on Kit Job
Job description
Japanese Language Certification with N1 or N2 - Verbal & written

The primary objective would be to deliver very high standard of customer service by reviewing and analyzing requests received from merchants and customers globally for prepaid products and make informed decision to pay or decline the request post determining if all the compliance requirements are met.

Travelers Cheques & Prepaid Servicing (TCPS) operations team ensures extraordinary customer service for our customers and merchants in a 24*7, multi-lingual environment. We manage servicing and operations for prepaid products giving support on all queries from a phone servicing and back-end operations perspective.

Responsibilities:

- Managing inbound customer and seller calls and faxes for all prepaid products like Gift Card and Traveler cheques.
- Handle Claims for lost/Stolen and Unable to Cash Traveller Cheques.
- Handle Escheatment calls and faxes.
- Process Refund Requests, Overspend and Excessive balance cases
- Candidate should be able to multi-task and prioritize work to ensure balance is met between regulation, policy, and customer service experience.
- Respond to customer escalation and conduct a root cause analysis of the escalation
- Leverage expertise in analyzing risk related data, identifying fraud connections
- Manage change effectively to meet / exceed performance targets

Minimum qualification:

- Graduate with 2 – 5 years of Prior Experience
- Proficiency in Japanese language
- Work in a 24*7 work environment in a customer facing calling profile
- Ability to work under pressure in a deadline-driven environment and maintain strong attention to detail.
- Good oral and written communication skills in English
- Good listening and decision-making skills.
- An ability to handle escalated issues politely and courteously to achieve a balance between promise fulfilment and risk