Accommodation Outreach Officer

Job no: 527241
Work type: full time
Location: Sydney, NSW
Categories: Student Services, Marketing / Communications
Employment Type: Full Time

Duration: Fixed Term (until end of August 2025)

Remuneration: $100,354 + 17% superannuation

Location: Kensington UNSW Campus

Why Your Role Matters
The Accommodation Outreach Officer plays a key role within the Pro Vice-Chancellor Education & Student Experience (PVCESE), Wellbeing Pillar, Accommodation Theme, UNSW Accommodation Operational Team in proactive coordination of the ongoing outreach and engagement with the UNSW Colleges and Accommodation residents for the purpose of creating and maintaining an ongoing connection across the UNSW Accommodation student community.

This role involves coordinating the development of promotional and community outreach communications and implementation of activities and events, projects and initiatives specific to the UNSW Colleges and Accommodation residents. The promotion happens externally as well as internally within our various faculties. In this role, you will work closely with the entire UNSW student community, across the PVCESE portfolio and the Division of Academic & Student Life, including the Future Students Marketing Officer as well as external stakeholders.

This role reports to the Operations Manager (Accommodation) and has no direct reports. This is a parental leave cover contract, until the end of August 2025.

Main responsibilities Summary

Coordinate and support the delivery and promotion of Accommodation outreach programs, projects, events, activities, and initiatives to achieve operational and strategic goals. Provide comprehensive project and event coordination, as well as production of written and visual content (email communication, website content, online mobile videos etc.)

Develop and maintain effective working relationships with portfolio teams, relevant faculty and division staff, PVCESE teams, UNSW Future Students, and external stakeholders such as agents, secondary schools, and scholarship organizations.

Coordinate workshops, seminars, training, forums, meetings, events, and manage follow-ups and project status reporting.

Work with stakeholders to update UNSW Accommodation sites and other web content. Prepare and disseminate promotional communications and materials, including emails, flyers, reports, e-news, web, and social media content.

Collaborate with the Head of Colleges and Manager Operations (Accommodation) on program, project, and initiative plans and schedules. Manage program and event management systems, including invitations, registrations, post-event administration, and project evaluation and reporting.

Support adherence to UNSW governance pathways to ensure consistent project management. Contribute to the development, implementation, and review of policies, procedures, guidelines, and training materials related to programs, projects, and initiatives.

You can access the full extent of the tasks on the job description.

Who You Are

We are looking for someone who is excited about UNSW’s vision and values, who is creative, organised and energised by building relationships and interacting with a range of stakeholder. We’d love you to come equipped with:

Demonstrated experience in event/project/program (including managing logistics, promotions, communications, budgeting, documentation and reporting)

Advanced communication skills, including demonstrated experience in content writing and editing (official communications, reports, promotional and web content), proofreading and the ability to research and analyse material and summarise key issues. We use Adobe to manage our website so ideally, you’ll have prior experience using the Adobe Suite

Demonstrated experience in video content creation, using mobile. You will be supported by the marketing and social media team to put content together, so you don’t need prior experience in producing or editing

Demonstrated ability to manage your time effectively, respond to changing priorities, handle multiple tasks and meet competing deadlines by using judgement and initiative

Advanced skills in Microsoft Office applications and databases and understanding of or previous experience in website maintenance. Familiarity with Photoshop, Adobe Illustrator and/or InDesign strongly desirable.

Working hours are Monday to Friday, business hours, with some flexibility to start a little earlier or a little later in the day. We occasionally have some key events happening outside of those hours (open days etc.) that we’ll also need you to attend. Whilst there is some flexibility to work from home occasionally, most of the work must be done on campus.

Candidates will need to have full working rights – this role is not available for sponsorship.

Benefits and Culture: People are at the core of everything we do. Our benefits include:

Access to up to 17% Superannuation contributions and additional leave loading payments

Additional 3 days of leave over the end of the year period

Discounts and entitlements (retail, education, fitness)

Recruitment process: Please submit your resume as well as cover letter that includes example of your work or link to portfolio, if applicable (web articles, blogs, YouTube video links etc.)

The shortlisting process won’t start before the job ad closes, so don’t worry if you don’t hear from us until then.

Applications close: 24 September 5PM.