Account Manager

We are looking for individuals to join our team at Brelex Media.

Key Responsibilities
• Client Relationship Management:
• Foster and maintain strong client relations.
• Comprehend client requirements, expectations, and objectives.
• Serve as the primary contact for the client.
• Proactively address client concerns and issues.
• Ensure timely communication with clients regarding project progress and deliverables.
• Team Coordination:
• Allocate tasks to team members based on their competencies and workload.
• Clearly communicate project requirements and expectations to the team.
• Conduct regular team meetings to discuss project progress and address challenges.
• Promote effective collaboration among team members.
• Task Management and Tracking:
• Develop and maintain comprehensive project plans and timelines.
• Assign tasks with clear deadlines and responsibilities.
• Monitor task progress and provide regular updates to clients and stakeholders.
• Utilize project management tools to track task completion and resource allocation.
• Maintain accurate timesheets for project billing and resource utilization.
• Client Approval:
• Prepare and submit project deliverables for client review and approval.
• Follow up with clients to obtain timely approvals.
• Incorporate client feedback and necessary changes.
• Quality Assurance:
• Ensure all deliverables meet required quality standards.
• Conduct quality checks before submitting deliverables to clients.
• Implement corrective actions for any quality issues.

Operational Procedures
• Client Onboarding:
• Conduct detailed onboarding for new clients.
• Gather and document client information, requirements, and expectations.
• Develop a project plan and timeline in collaboration with the client.
• Project Management:
• Allocate tasks to team members based on their expertise and availability.
• Monitor task progress and provide regular updates to the client.
• Hold regular project status meetings with the team and client.
• Escalate any project-related issues to management as needed.
• Communication:
• Maintain open and effective communication with clients and team members.
• Respond to client inquiries and requests in a timely manner.
• Use clear and concise language in all communications.
• Documentation:
• Maintain accurate and up-to-date project documentation.
• Complete timesheets and expense reports regularly.
• Store all project-related documents in a centralized location.

Performance Metrics

Account Managers will be evaluated based on the following metrics:
• Client satisfaction
• Project success rate
• On-time delivery
• Budget adherence
• Team performance

Skills: project management,team coordination,communication,client onboarding,task management,quality assurance,collaboration,client relationship management,client approval,documentation,performance metrics,project