Account Manager - Client Servicing - Event Tech

Dreamcast is a leading event-tech suite designed to empower event leaders with scalable solutions, high ROI, and exceptional experiences.

With innovative tools, event organizers can optimize events while ensuring secure and seamless experiences for attendees.

Trusted by top global companies like Dell, PwC, and Johnson & Johnson, Dreamcast stands at the forefront of event technology.

Role Description :

- We are looking for a dynamic Account Manager (Client Servicing) to join our team full-time at our Jaipur office.

- The ideal candidate will manage client relationships, coordinate event logistics, and ensure seamless execution of events.

- This role involves collaborating with internal teams and serving as the primary point of contact for clients to deliver successful event solutions.

Key Responsibilities :

- Act as the main point of contact for customer account management, building and maintaining strong, long-term client relationships.

- Negotiate contracts and close agreements to maximize profitability while aligning with client objectives.

- Collaborate with clients to understand their needs and ensure the timely delivery of customized event solutions.

- Provide regular updates to internal and external stakeholders on the progress of monthly and quarterly initiatives.

- Identify opportunities to grow accounts and suggest improvements to meet or exceed sales quotas.

- Forecast and track key metrics, including quarterly sales results and annual performance goals.

- Prepare detailed account status reports and analyze data for continuous improvement.

- Handle client inquiries, resolve escalations, and manage challenging requests to ensure client satisfaction.

- Develop new business opportunities within existing accounts and expand the company's portfolio.

Qualifications:

- Minimum 3 years of experience in client servicing, event management, or a related field.

- Exceptional communication, negotiation, and relationship management skills.

- Proven ability to manage multiple projects and prioritize tasks effectively.

- Strong understanding of event technologies and industry trends.

- Proficiency in CRM software and project management tools.

- Bachelor's/Master's degree in Marketing, Business Administration, Event Management, or a related field