Account Manager - Client Servicing - Event Tech

Marriott International, Inc


Mgr-Events I
Marriott International, Inc • Jaipur, Rajasthan • via Glassdoor
+ days ago
Full–time
No Degree Mentioned
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Job description
Additional Information

Job Number25032187

Job CategoryEvent Management

LocationLe Meridien Jaipur Resort & Spa, Number 1, RIICO, Jaipur, Rajasthan, India, 302028

ScheduleFull Time

Located Remotely?N

Position Type Management

JOB SUMMARY

Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.

CANDIDATE PROFILE

Education and Experience
• High school diploma or GED; experienced (1 – 2 years of experience) in the event management or related professional area.

OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.

CORE WORK ACTIVITIES

Managing Event Logistics and Operations
• Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
• Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
• Adheres to all standards, policies, and procedures.
• Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
• Manages group room blocks and meeting space for average to large-sized assigned groups.
• Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.
• Uses his/her judgment to integrate current trends in event management and event design.
• Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).
• Participates in customer site inspections and assists with the sales process as necessary.
• Performs other duties as assigned to meet business needs.
• Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.

Ensuring and Providing Exceptional Customer Service
• Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
• Empowers employees to provide excellent customer service.
• Sets a positive example for guest relations.
• Coordinates and communicates event details both verbally and in writing to the customer and property operations.
• Makes presence known to customer at all times during this process.
• Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
• Follows up with customer post-event.
• Responds to and handles guest problems and complaints.
• Uses personal judgment and expertise to enhance the customer experience.
• Stays available to solve problems and/or suggest alternatives to previous arrangements.
• Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Interacts with guests to obtain feedback on product quality and service levels.
• Ensures hourly employees understand expectations and parameters for event activities.

Leading Event Management Teams
• Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.
• Leads formal pre-event and post-event meetings for average to large-sized assigned groups.
• Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).

Supporting and Coordinating with the Sales and Marketing Function
• Assists in the sales process and revenue forecasting for customer groups.
• Up-sells products and services throughout the event process.
• Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.

Conducting Human Resources Activities
• Reviews comment cards and guest satisfaction results with employees.
• Observes service behaviors of employees and provides feedback to individuals and/or managers.
• Assists in the development and implementation of corrective action plans.
• Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.
• Works with the property staff and customers to address operational challenges associated with his/her group.
• Performs other duties as assigned to meet business needs.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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Nisha Kumari


Account Manager - Client Servicing - Event Tech
Nisha Kumari • Jaipur, Rajasthan • via IIM Jobs
Full–time
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Job description
Dreamcast is a leading event-tech suite designed to empower event leaders with scalable solutions, high ROI, and exceptional experiences.

With innovative tools, event organizers can optimize events while ensuring secure and seamless experiences for attendees.

Trusted by top global companies like Dell, PwC, and Johnson & Johnson, Dreamcast stands at the forefront of event technology.

Role Description :

- We are looking for a dynamic Account Manager (Client Servicing) to join our team full-time at our Jaipur office.

- The ideal candidate will manage client relationships, coordinate event logistics, and ensure seamless execution of events.

- This role involves collaborating with internal teams and serving as the primary point of contact for clients to deliver successful event solutions.

Key Responsibilities :

- Act as the main point of contact for customer account management, building and maintaining strong, long-term client relationships.

- Negotiate contracts and close agreements to maximize profitability while aligning with client objectives.

- Collaborate with clients to understand their needs and ensure the timely delivery of customized event solutions.

- Provide regular updates to internal and external stakeholders on the progress of monthly and quarterly initiatives.

- Identify opportunities to grow accounts and suggest improvements to meet or exceed sales quotas.

- Forecast and track key metrics, including quarterly sales results and annual performance goals.

- Prepare detailed account status reports and analyze data for continuous improvement.

- Handle client inquiries, resolve escalations, and manage challenging requests to ensure client satisfaction.

- Develop new business opportunities within existing accounts and expand the company's portfolio.

Qualifications:

- Minimum 3 years of experience in client servicing, event management, or a related field.

- Exceptional communication, negotiation, and relationship management skills.

- Proven ability to manage multiple projects and prioritize tasks effectively.

- Strong understanding of event technologies and industry trends.

- Proficiency in CRM software and project management tools.

- Bachelor's/Master's degree in Marketing, Business Administration, Event Management, or a related field