Account Services Manager, Professional Education Hub

C
Cyberark


[Hiring] Information Developer @Cyberark
Cyberark • via Remotive
7 hours ago
Full–time
Apply on Remotive
Job description
Company Description

About CyberArk:

CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on Twitter, LinkedIn or Facebook.

Job Description

As a Senior Information Developer (Technical Writer) at CyberArk, you’ll be part of a motivated, dedicated, and experienced team that protects many of the largest organizations in the world.

The primary focus of the User Assistance (UA) team is to help customers be successful when adopting and using our products to protect their machine identities. The UA team develops content for a variety of audiences including CISOs, security experts, network administrators, DevOps, software developers, server owners, and certificate managers. Customers and our fellow team members depend on our documentation every day.

In addition to traditional documentation methods of researching and writing content, we seek to become subject matter experts ourselves on the products and features we document. We believe this approach is key to being highly effective in our primary role as technical communicators
• Seek to learn and understand the core business, delivering real business value by designing world-class user assistance.
• Work across multiple tools and formats (including markdown and HTML), whatever it takes to create the optimal user experience.
• Work closely with product owners, software developers, and User Experience (UX) designers to develop clear, concise, and friendly microcopy in all our product user interfaces, from tool tips to system and error messages.
• Harvest contributions from other subject matter experts because, as with software development, community involvement leads to higher quality content. We take a Docs Like Code approach to better enable reviews and contributions.

Qualifications

The ideal candidate will:

· Have 3+ years of experience writing about complex software for a mixed audience.

· Have strong English language skills, including excellent verbal and written communication abilities.

· Possess excellent authoring and editing skills.

· Demonstrate technical aptitude and an innate curiosity for how technology works.

· Be passionate about helping users spend more time using and less time learning software.

· Be comfortable learning things they might not be familiar with, such as Linux and command line tools like Git Bash.

· Have a proven ability to make complex ideas easier to understand.

· Have experience developing excellent microcopy (for example, writing tool tips, system and error messages, etc.)

· Have the ability to handle multiple projects at the same time while meeting release deadlines.

· Be proficient with Madcap Flare or other relevant documentation tools (ie: Robohelp, Framemaker or open-source tools such as mkdocs, markdown, etc.)

· Show confidence and experience working on multiple platforms (such as Windows, Linux, or Mac).

· Have experience working with source control software, such as Git, Bitbucket or GitHub.

· Have experience working in an Agile environment.

· Have a Bachelor’s degree (or higher) in English, Technical Writing, Computer Science, or equivalent experience.

What sets you apart:

· Courage and experience to challenge the status quo.

· Experience documenting Enterprise and/or cloud-native cybersecurity software.

· Experience developing quality API and SDK documentation.

· Experience working with Kubernetes.

· Experience working with global talent and the challenge of varying time zones, accents and cultures to carry out team objectives.

· Experience working on cloud-based projects.

· Experience working with markdown.

· Experience working in HTML and CSS.

· Experience documenting API-led connectivity related to business practices, integrating Venafi products with third-party software.

· Experience or familiarity in working with data centers.

· Familiarity with JavaScript.

· Experience writing code in one or more coding languages.

· Writing samples and other materials showing off your talents and skills will be required.

#LI-Remote

#LI-HA1

Additional Information

CyberArk is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, ****** orientation, gender identity, national origin, disability, or protected Veteran status.

We are unable to sponsor or take over sponsorship of employment Visa at this time.

The salary range for this position is $+0,000 – 120,000/year, plus commissions or discretionary bonus, which will be based on the employee’s performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.
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American Heart Association International


Account Services Manager, Professional Education Hub
American Heart Association International • Dallas, TX, United States • via LinkedIn
17 hours ago
$60K–$80K a year
Full–time
Apply on LinkedIn
Apply on ZipRecruiter
Apply on Monster
Apply on Indeed
Apply on Glassdoor
Job highlights
Identified by Google from the original job post
Qualifications
Bachelor’s Degree or equivalent work experience
Two (2) – Five (5) years of relevant experience
Experience developing and executing general business or sales operations infrastructure for customer management, product management, market and communications strategy
Experience in account-based marketing
Experience managing technology-based product delivery in medical research, hospital, or related industry
Ability to develop and implement tactical plans
Ability to create flexible systems and communications to respond to changing customer needs and requirements
Excellent written and oral communication skills
Excellent organization and attention to detail
Ability to travel up to 25% locally and overnight stay
Benefits
We offer a base salary with the potential to earn an incentive up to 25% of your base pay
The potential incentive is based on achieving certain revenue targets and triggers
Compensation & Benefits
The expected pay range will be $60,000 to $80,000
Pay is commensurate with experience; geographic differentials to the pay range may apply
The American Heart Association reserves the right to pay more or less than the posted range
Here are the main components of our total rewards package
Visit Rewards & Benefits to see more details
Compensation – Our goal is to ensure you have a competitive base salary
Performance and Recognition – You are rewarded for achieving success by merit increases and incentive programs; this position is incentive eligible based on achieving certain targets
Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution
As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation
Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program
Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees
The number of days will increase based on seniority level
You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year
Tuition Assistance - We support the career development of all employees
This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization
Responsibilities
The Account Services Manager, Professional Education Hub will develop, implement, and oversee all account services processes for the Professional Education Hub (the Hub) high-value accounts
The Account Services Manager establishes procedures for account management and consultation, supporting the Hub's customer-facing activities
Responsible for planning and facilitating constituent relationship management approaches for high-value accounts
The Account Manager will create personalized content, offer a high-touch experience, and design curated “programming” in which the customer also serves as a brand ambassador
Responsible for the management of strategic, high-value accounts, identifying best practice models and customer retention strategies
Maintain departmental pipeline, conducting prospect and pre-sales research, presentation development, and liaising the Hub business development team for lead generation and account management coordination
Plan, develop, and execute account-based marketing plans for key Hub accounts, built collaboratively with the Hub business development and marketing teams, defining marketing initiatives within accounts and determining the most effective messages and channels
Provides exceptional account support to build and maintain a positive relationship in collaboration with Hub healthcare organization customers, managing and support both routine and customized processes
communications and implementation to support customer onboarding
Seeks Hub champions at customer sites, building relationships with key stakeholders, decision-makers and influencers, as well as essential relationships with front-line leaders and education champions
Serves as a communication liaison between internal and external customers to support customer requirements
Ensure timely and successful resolutions to customer inquiries based on their current needs
Support the management of 3 rd party content provider relationships, acting as a resource to guide organizations through content testing requirements, including contracting, consultation, understanding technology standards, and submission for review
Collaborates with team leadership to achieve Hub goals
Job description
Overview

Since our founding in 1+24, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today’s biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us.

The American Heart Association has an excellent opportunity for an Account Services Manager, Professional Education Hub in our Healthcare Business Solutions department! This position can be remote or home-based.

The Account Services Manager, Professional Education Hub will develop, implement, and oversee all account services processes for the Professional Education Hub (the Hub) high-value accounts. The Account Services Manager establishes procedures for account management and consultation, supporting the Hub's customer-facing activities. Responsible for planning and facilitating constituent relationship management approaches for high-value accounts. The Account Manager will create personalized content, offer a high-touch experience, and design curated “programming” in which the customer also serves as a brand ambassador.

We offer a base salary with the potential to earn an incentive up to 25% of your base pay. The potential incentive is based on achieving certain revenue targets and triggers.

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

#TheAHALife is our company culture, our way of life, reflecting our diversity, equity & inclusion, our focus on work-life harmonization and our Guiding Values. Discover why you will Be Seen. Be Heard. Be Valued™ at the American Heart Association by following us on LinkedIn , Instagram , Facebook , X (formerly Twitter) , and at heart.jobs.

Responsibilities
• Responsible for the management of strategic, high-value accounts, identifying best practice models and customer retention strategies.
• Maintain departmental pipeline, conducting prospect and pre-sales research, presentation development, and liaising the Hub business development team for lead generation and account management coordination.
• Plan, develop, and execute account-based marketing plans for key Hub accounts, built collaboratively with the Hub business development and marketing teams, defining marketing initiatives within accounts and determining the most effective messages and channels.
• Provides exceptional account support to build and maintain a positive relationship in collaboration with Hub healthcare organization customers, managing and support both routine and customized processes. communications and implementation to support customer onboarding.
• Seeks Hub champions at customer sites, building relationships with key stakeholders, decision-makers and influencers, as well as essential relationships with front-line leaders and education champions.
• Serves as a communication liaison between internal and external customers to support customer requirements.
• Ensure timely and successful resolutions to customer inquiries based on their current needs.
• Support the management of 3 rd party content provider relationships, acting as a resource to guide organizations through content testing requirements, including contracting, consultation, understanding technology standards, and submission for review.
• Collaborates with team leadership to achieve Hub goals.

Qualifications
• Bachelor’s Degree or equivalent work experience.
• Two (2) – Five (5) years of relevant experience.
• Experience developing and executing general business or sales operations infrastructure for customer management, product management, market and communications strategy.
• Experience in account-based marketing.
• Experience managing technology-based product delivery in medical research, hospital, or related industry.
• Ability to develop and implement tactical plans.
• Ability to create flexible systems and communications to respond to changing customer needs and requirements.
• Excellent written and oral communication skills.
• Excellent organization and attention to detail.
• Ability to travel up to 25% locally and overnight stay.

Compensation & Benefits

The expected pay range will be $60,000 to $80,000. Pay is commensurate with experience; geographic differentials to the pay range may apply. The American Heart Association reserves the right to pay more or less than the posted range. The American Heart Association invests in its people. Here are the main components of our total rewards package. Visit Rewards & Benefits to see more details.
• Compensation – Our goal is to ensure you have a competitive base salary. That’s why we regularly review the market value of jobs and make adjustments, as needed.
• Performance and Recognition – You are rewarded for achieving success by merit increases and incentive programs; this position is incentive eligible based on achieving certain targets.
• Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution. As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.
• Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. HeartU is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.
• Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.
• Tuition Assistance - We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.

The American Heart Association’s 2028 Goal: Building on over 100 years of trusted leadership in cardiovascular and brain health, by 2028 the AHA will drive breakthroughs and implement proven solutions in science, policy, and care for healthier people and communities. The greatest discoveries in health must reach everyone where they are.

At American Heart Association | American Stroke Association, our mission is to be a relentless force for a world of longer, healthier lives, regardless of race, ethnicity, gender, gender identity, religion, age, language, ****** orientation, national origin and physical or cognitive abilities. We're committed to ensuring our workforce, workplace culture and mission have a shared impact across a diverse set of backgrounds.

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In accordance with local and state laws where applicable, qualified applicants with arrest or conviction records will be considered for employment.

EOE/Protected Veterans/Persons with Disabilities

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Posted Date 1 hour ago (2/25/2025 3:45 PM)

Requisition ID 2025-15131

Job Category Health Strategies

Position Type Full Time