Account Support Specialist | Work from home

Google India


Account Support Specialist - Work from home
Google India • Mumbai, Maharashtra • via GrabJobs
14 hours ago
₹4+,83+–₹63,12+ a month
Part-time
Apply directly on GrabJobs
Job description
• *Job Title:** Account Support Specialist - Work from Home
• *Company:** Google India
• *Location:** Delhi, Delhi, IN
• *Job Type:** Part-Time
• *Seniority Level:** Associate Level
• *Years of Experience:** 2

### Job Description:

Google India is seeking an enthusiastic and dedicated **Account Support Specialist** to join our dynamic team. This part-time position offers the flexibility of remote work while providing critical support to our clients and partners. The ideal candidate will possess excellent communication skills, a resilient and energetic personality, and a commitment to delivering outstanding customer service.

### Key Responsibilities:

- **Client Interaction:** Serve as the first point of contact for client inquiries and issues, ensuring timely and effective communication to resolve their needs.

- **Account Management:** Manage client accounts, including onboarding processes, updates, and ongoing support to ensure account health and satisfaction.

- **Issue Resolution:** Investigate and troubleshoot account-related issues, utilizing research skills to provide accurate and timely solutions.

- **Documentation:** Create and maintain detailed documentation of client interactions, resolutions, and feedback to assist in continuous improvement efforts.

- **Cross-Functional Collaboration:** Collaborate with internal teams, including sales, product, and technical support, to ensure comprehensive support and alignment on client projects.

- **Customer Education:** Provide clients with information and instructions regarding account features, updates, and best practices for optimal usage and satisfaction.

- **Feedback Loop:** Collect and relay customer feedback to relevant teams to enhance service offerings and account functionalities.

- **Data Analysis:** Analyze account data and metrics to identify trends and opportunities for improving service quality and client retention.

- **Adaptability:** Be prepared to pivot quickly in response to changing client needs and business priorities, demonstrating flexibility in a fast-paced environment.

### Requirements:
• *Educational Background:**
- Bachelor’s degree in Business Administration, Communications, or a related field is preferred.
• *Experience:**
- Minimum of 2 years of experience in account management, customer support, or a related field.
• *Technical Skills:**
- Proficiency in office productivity software (Google Workspace, Microsoft Office).
- Familiarity with CRM tools and customer support systems.
• *Personality Traits:**
- **Resilient:** Comfortable handling challenging situations and capable of maintaining a positive attitude in the face of adversity.
- **Energetic:** A proactive self-starter with a passion for helping others and a genuine enthusiasm for the work.
• *Soft Skills:**
- **Research:** Excellent research skills to efficiently gather information and resolve issues.
- **Adaptability:** Ability to maintain effectiveness when priorities change and adjust to new challenges and environments.

### Benefits:

- **Paid Overtime:** Earn additional income for work performed beyond regular hours.
- **Free Accommodation:** Provision of free accommodation to eligible employees depending on work assignments or travel requirements.
- **Life Insurance:** Comprehensive life insurance coverage for peace of mind.

### Working Environment:

Join our team and collaborate with colleagues worldwide, fostering a global village mentality that promotes diversity, creativity, and innovation. Experience the satisfaction of contributing to a leading global organization while working from the comfort of your own home.

### Application Deadline:

Interested candidates are encouraged to apply by **September 28, 2024.**

### Equal Opportunity Statement:

Google India is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, ****** orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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