Account|Operations Coordinator | BPO Ahmedabad

Confidential


International Call Center | BPO|Ahmedabad WP|Buddy
Confidential • Ahmedabad, Gujarat • via CallCenterJob.co.in
3 days ago
Full–time
No Degree Mentioned
Apply on CallCenterJob.co.in
Job description
Position Name – Hindi Call Center Executive

Job Location – C G Road Ahmedabad

Salary Base – up to 20000

Openings – 10 Male/Female

Qualifications – Any Graduates

Company – Government Tendering

Experience – Freshers & Experience

Skills & Job Descriptions

– No Target

– Only Call to Government Contractor & Businessman for Tendering Services

Tagged as: call center, customer care executive, gujarati call center, hindi call center, inbound call center, telecaller
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Confidential


Account|Operations Coordinator | BPO Ahmedabad
Confidential • Ahmedabad, Gujarat • via Post Job
3 days ago
Full–time
No Degree Mentioned
Apply on Post Job
Job description
team, you'll be exposed to a variety of different clients and verticals supporting their campaigns and ensuring that we're meeting or exceeding their goals. You will be working cross-functionally with passionate, extremely talented individuals with opportunities for learning, growth, and mentorship. We are looking for a self-starter who is highly organized, has excellent communication and people skills, is highly motivated to learn, is a consummate team player, and loves working in a fast-paced environment.

• Develop an in-depth knowledge of client Key Performance Indicators (KPIs)

• Performance analysis of call buyer campaign performance and the ability to identify areas of growth or opportunities for optimizing based on advertiser KPIs

• Assist with on-boarding call buyers - facilitate the pre‐launch process by gathering relevant information from clients and working with internal teams to ensure a successful and efficient launch.

• Troubleshoot tracking issues and help resolve discrepancies.

• Ensure all campaign updates, payout changes, call center hours, call cap and concurrencies, tracking changes are facilitated internally in a timely manner

• Assist our Yield Manager with various operational tasks with call centers such as calling hours, state dialing lists, dialing cadence, agent performance and shifts, data implementation and API integrations

• Run Quality Assurance checks calls for both our internal call center and advertising partners

• Support Account Management through ad hoc reporting, data entry, finance requests and operations

• Work within a team environment, but balance priorities and manage workload independently

Candidate Must Haves:

• Tech savvy; comfortable using Excel and Google Sheets

• Past Call Tracking Platform experience

• Past CRM management & organization is a plus

• Familiarity with Data Analytics and API Management experience is a plus

• Must be detail-oriented, organized, and self-motivated