Accounts and Records Clerk

Department:
Health Records

Status:
Permanent Part Time

Bargaining Unit:
CUPE


Applications are now being accepted for a Part Time Accounts and Records Clerk. The successful applicant will be required to perform various clerical functions. This includes, but limited to, processing and maintaining various account balancing, reconciliation and revenue collections, providing prompt patient service for all billing related issues, preparation and scanning of health records into the electronic health record, maintain and process requests for release of personal health information, monitoring and responding to telephone requests in accordance with departmental policies and procedures. The successful applicant will have a commitment of 37.5 hours per biweekly pay period. The successful applicant will be required to work 0800-1300 & 1100-1600 Monday – Friday.


Health Record Specific Responsibilities:
Retrieve files and reports as necessary – electronically and from off-site storage
Verify and validate authorizations for requests for release of information from various sources, including appropriately signed consent forms
Respond to approved requests for information from all sources including patients, third parties (lawyers, hospitals, insurance companies, WSIB) etc. according to ESHC policies and procedures.
Prepare, organize and maintain tracking and files for all legal, CNO, CPSO requests
Prepare copies of and fax reports as required
Correspond with physicians for dictated report corrections
Process all monthly physician deficiency notices
Maintain failed faxes and process failed faxed to appropriate location
Compile and maintain release of information statistics regarding number of releases per calendar year and fees charged to be submitted to Manager for IPC annual reporting
Assist with troubleshooting health record correction requests
Maintain and investigate missing ambulance reports
Merge health records encounters and MRNs. Work with regional hospitals for merging patients in keeping with regional health information system
Participate in the orientation of new employees
Other duties as required
Patient Accounts Specific Responsibilities:
Prepare statements and invoice for self-pay and non-patient items.
Clear and process all deficiencies in work queue daily.
Investigate and process adjustments to patient accounts
Process and enter payments and balance to daily Deposit Register
Calculate quarterly payments to MOH for their portion of Ambulance revenue and complete cheque requisition form to be approved by Manager
Process transactions including cash receipting, general inquiries and patient account balance inquiries including use of point of sale terminal as required for Debit, Visa or Mastercard payments (in-person, online, and via phone requests)
Review, monitor and resolve delinquent accounts through the use of appropriate collection procedures and techniques. Export monthly collections information to Excel for submission to the Collections Agency. Select accounts to be written off with Manager.
Ensure all documentation is maintained for Year End Audit and assist with auditing
Validate and process Ambulance billings, adjusting accordingly for nonbillable claims.
Process WSIB, Out-of-Province, Out-of-Country and Refugee billings
Ensure all revenue and cash are posted and in balance for month end reporting
Prepare month end direct deposit payment report and online bill payment processing
Analyze daily admissions validating registration information and following-up on any potential revenue, obtaining patients’ signatures as required
Edit daily batches imported from computerized interfaces for posting to patient accounts
Obtain Tax assessment forms and calculate daily rates for chronic and ALC co-payments reviewing charges with patient guarantor and processing monthly bill until discharge
Prepare MOH stats for MIS reporting of Chronic co-pay and semi-private accommodation numbers monthly, In-Patient stats and usage for Plant Operation utilities
Enter payments into Cerner and balance to daily cash sheet weekly in preparation for month end summary posting
Analyze and report reasons for loss revenue to Manager monthly
Interact and coordinate with other departments in the organization and external parties to ensure revenue is captured in a timely fashion and accurately
Open and distribute incoming hospital mail and process outgoing mail for all departments using mail machine and tracking billable postage daily.
Process petty cash disbursement at the counter, balance petty cash float
Roll coin from parking machines using coin counter, replenish change machines and document parking revenue for month end reporting ensuring in balance with parking gate count providing by security for auditing purposes.
Qualifications
Medical Office Administration Diploma required
Clerical and Accounting experience preferred
Proficiency in Microsoft Outlook, Word and Excel
Computer skills and typing speed of 50 words per minute
Experience in OHIP billing is an asset.
Able to manage a high of volume data entry with speed and accuracy
Able to prioritize and perform reliably
Strong interpersonal and verbal skills
Ability to cope with pressure and deadlines
Ability to identify problems or discrepancies
Excellent organizational skills with keen attention to detail
Provide relief to any co-worker as necessary, as well as ability to work together in a team approach to ensure all work is completed in the Department in a timely manner
Ability to work independently with minimal supervision, and on special projects as assigned
Able to meet productivity standards and demands of position
Erie Shores HealthCare is an equal opportunity employer. Accommodations available on request in all parts of the recruitment and assessment process as required under ESHC’s Accommodation Policy. If you require a specific accommodation, please contact the Human Resources department at HumanResources@eshc.org.