Ad Hoc | Retail Security Officer

Job description
ROLE OVERVIEW AND PURPOSE

Door Supervisor licences required. Arena Shopping Park is an indoor and outdoor shopping centre housing over 30 retail shops and restaurants. We are looking to appoint a security officer to complete our team and help maintain a safe and secure shopping environment. The customer experience should be at the heart of everything you do.

Person Specification:
• SIA Door Supervisor licence essential
• Strong written and verbal communication skills
• Excellent time management
• Smart and well-groomed
• High level of attention to detail
• Ability to take ownership of all situations to ensure tasks are completed or escalated when necessary.
• Ability to remain calm under pressure
• Conflict management aware
• Telephone skills
• Familiar with patrolling and monitoring from a loss prevention aspect
• Confident in complying with Health & Safety and fire prevention procedures
• Ability to adapt to changing situations
• Proactive attitude

KEY RESPONSIBILITIES
• Gladly interact with all visitors/tenants within the shopping centre, delivering first class customer focused service
• Carry out regular patrols of the shopping centre
• Ensuring all incidents are managed in accordance with site policies and procedures
• Liaising with site control room proactively reacting to incidents
• Ensuring any unsecure areas of the site are reported immediately
• Deal efficiently and effectively with all emergencies
• Monitoring and surveillance of suspect individuals, logging, and reporting incidents in line with site/company polices
• Maintain vigilance and highlight unauthorised access by banned individuals
• Ensure radio procedures are always adhered to
• Ensure all events/incidents are recorded in the DOB book correctly
• Undertake any other reasonable duties as required to meet the needs of the business
• Ensure a timely response to all security issues and events
• Complete all training requirements as requested by line manager

What we offer:
• £11.50 per hour
• A Flexible pattern including days/nights/weekends
• Free on-site parking
• Opportunities to train and upskill

Job Types: Full-time, Part-time, Permanent

Pay: Up to £11.50 per hour

Expected hours: No more than 40 per week

Benefits:
• Company pension
• Employee discount
• Free parking
• On-site parking

Schedule:
• Day shift
• Monday to Friday
• Night shift
• Weekend availability

Experience:
• security: 1 year (required)

Language:
• English (required)

Licence/Certification:
• SIA Door Supervisor (required)
• Driving Licence (preferred)
• First Aid Certification (required)

Work Location: In person