Admin clerk

Job details
Job type
Part-time
Full-time
Shift and schedule
Monday to Friday
 
Location
Clayton VIC 3168
 
Benefits
Pulled from the full job description
Employee assistance program
Salary packaging
Onsite gym
On-site parking
 
Full job description
Job Requisition ID: 48+4
Legal Entity: Monash Health
Location: Clayton, VIC, AU, 3168
Employment Type: Full Time Fixed Term and / or Part Time Fixed Term
Posting Date: 26 Jun 2025
Monash Health is a great place to work

Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage.

To see first-hand what our colleagues think about working here, take a look at the following short videos: monashhealth.org/careers.

About the Role

You will be choosing a career with meaningful work to support patients through their Outpatient journey, ensuring smooth communication and using efficient processes. You will experience diverse tasks and gain a level of experience in all areas of administration while forming relationships throughout all areas of Monash Health.


Multiple vacancies available:

Fixed term positions are available from 64 hours a fortnight up to 76 hours a fortnight. (0.6 EFT up to 1.0 EFT).
Operating hours are between 8:00AM and 4:30PM, Monday to Friday, as well as 8:00AM to 4:00PM Saturday.
This role is based in Monash Medical Centre, Clayton, Victoria. Flexible working arrangements offered, once training complete.


Responsibilities

As a part of large team, your responsibilities will include but not limited to:

Handling patient queries via telephone, in a call centre environment
Processing referrals from both internal and external sources
Accurate entry of information into a variety of systems including iPM and SMR
Handling of incoming telephone calls and written requests from internal and external parties.
Liaising with patients and internal parties to arrange patient appointments
Sending correspondence to both internal and external parties with referral status updates
Facilitate the timely and efficient care for patients in the Outpatient setting

About You

What You Bring:

Excellent customer services skills and ability to remain calm and helpful in a challenging or changing environment.
Attention to detail coupled with ability to priority competing tasks and deadlines
Able to work autonomously as well as part of a wider team
Hardworking, passionate, proactive dedicated work ethic
Flexible, adaptable, and inclusive team member
Ability to learn new computer software with ease

What You Need:

Excellent verbal & written communication skills
Effective time management skills including planning and organisational skills
Ability to maintain confidentiality and privacy of patient information
Exceptional attention to detail

Employee benefits include:

Salary packaging to optimise your take home pay
On site subsidised staff parking
On site gym and fitness centre
Flexible working environment
Comprehensive Employee Assistance Program (EAP)
Access to Monash Health in-house learning portals to further expand your skills and knowledge base

For a confidential discussion, please contact Jasmine Kaur
Email: jasmine.kaur4@monashhealth.org


Position Description can be found here


We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.


How to Apply

Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’

Applications will be screened upon receipt and selection activity may commence prior to the closing date.


Applications close: 10th July, 2025

 
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