Administration / Support Officer

About the role

This opening is for an Administration / Support Officer to join our team in Portsmith, Cairns
This is a Full Time Permanent Position, Monday to Friday
Provide general administration and office support where required
Utilising inhouse systems for the purpose of data entry and manifesting tasks
Updating and using spreadsheets on a regular basis
Utilise Freight Tracking software in order to track customer freight and resolve queries, including working with damaged and unidentified freight
Provide timely, accurate and thorough information in response to customer queries and escalations through inbound and outbound customer contact.
Dedicate your time to diagnosing freight issues in real time by inspecting and investigating freight throughout the Depot and speaking with numerous staff members on the floor
Dedicate appropriate amounts of time daily towards office administration as well as inspecting and investigating customer freight queries on the floor and throughout the Depot
Pallet Control and Coordination tasks, including reconciling pallets and ensuring correct pallet numbers
Coordinating with customers face to face who come in to collect any deliveries
What you’ll bring

Flexible to work both in the office and on the floor, with the ability to move around the depot as needed.
High attention to detail
Data Entry Skills
Customer Service Skills
Ability to prioritise tasks efficiently
Previous experience in a similar role (preferred but not mandatory)
#LI-DNP

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About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/ .

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

Competitive salary above industry standards

Upskilling, training, mentoring and more to support your career development journey

Fun and practical employee perks and discounts

Flexible work, including work from home

Inclusive parental leave policy that supports all parents & carers

Peer recognition awards acknowledge when you go above and beyond.

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, ****** orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & ******* screening.

Other things to note

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.

 
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