Administration Support Officer

The position is the first point of contact through reception and provides efficient and friendly service that meets both customer needs and corporate standards. The position provides broad administrative and financial processing support to assist the Administration Coordinator in providing high level administrative support to the venue management team.

Key tasks:

Provide exceptional reception service in person, via phone and email ensuring quality customer service outcomes and the timely resolution of queries.
Provide quality and timely administrative support, including financial processing, assisting with department activities, deliverables, and outcomes, and assisting with managing venue correspondence.
Provide venue access to approved Hirers and contractors as directed. This includes assistance with venue sign in and sign out procedures and assisting with inductions.
Provide excellent customer service ensuring internal and external expectations and requirements are met.
Provide support to the Administration Coordinator in office management including monitoring and maintaining of the office/room bookings, staff kitchen and office/consumable supplies ensuring supplies are replenished, and meeting room preparation.
Provide support and assistance to the venue management team.
Ensure proficient management of time and tasks to ensure work is completed in a timely fashion including the ability to work to deadlines, establish priorities, manage multiple tasks, and ensure relevant deadlines are met.
Ensure all work is undertaken in accordance with SQ’s policies and procedures, particularly in the areas of workplace health and safety, security, equal employment opportunity, workplace harassment, bullying and discrimination
Utilisation of SQ systems (under direction).


About you:

Demonstrated experience in a similar position providing administrative support, with a focus on customer service.
Essential:

Well-developed communication and interpersonal skills.
Excellent telephone manner and attentiveness.
Ability to follow instruction and work under limited supervision.
Ability to acquire knowledge of the venue and its facilities.
Ability to use Word, Excel, Outlook and data entry as well as general computer skills.
High work ethic, commitment to professional presentation and flexibility in the workplace and ethical practice.
Desirable:

A formal qualification or training in office administration, secretarial and/or computer skills.
Ability to use a PABX phone system.
Knowledge in general financial data entry process.
Experience in suing systems such as HP Content Manager and TechnologyOne
Please visit the Stadiums Queensland Careers page, for the full position description and details on the application process.

Brisbane Cricket Ground (The Gabba) is a venue of Stadiums Queensland (SQ).


The Gabba is best known as the home of the Brisbane Lions, Queensland Bulls and Brisbane Heat and is regarded as a fortress for the Australian cricket team, with one of the best cricket wickets in the world. The venue has a 42,000 capacity and a range of function and meeting spaces that are used extensively throughout the year.

Applications Close: 5 September 2024

Why work for Stadiums Queensland?

Innovative & Fun – with a calendar of world-class events and sporting fixtures, why wouldn’t you want to be a part of something big, and at the same time, provide local communities with an awesome customer-centric experience.
Achievement & Challenge – if you thrive on challenge and recognition, SQ may be perfect for you. This is an organisation where employees contribute to make a difference and receive recognition for their professionalism and results.
Learning and Development – SQ wants to develop future leaders and specialists in their fields. As an employee, you’ll get as much out of your development as what you put into it.
Teamwork – we are supportive, enthusiastic, and passionate – One team, One dream, enabling us to deliver world-class experiences and celebrate the successes
World Class Venues – If you have ever attended one of our venues, you’ll already know this. Offering the highest standards, our venues are both historic and iconic, and create a stage for memorable sporting and entertainment events delivered with the highest level of environmental sustainability and social governance.
The organisation:

SQ is charged with the management of major sports facilities that are declared under Queensland Government regulation as being venues having the capacity to stage national or international sports events, recreational or entertainment experiences. SQ’s portfolio of venues include Suncorp Stadium, The Gabba, Sleeman Sports Complex, Brisbane Entertainment Centre, Queensland Sport and Athletics Centre, Queensland Country Bank Stadium, Cbus Super Stadium, Queensland Tennis Centre, and People First Stadium