Administrative Services Clerk -CVH File & Retrieval

Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, and the Reactivation Center at Humber. Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto.

Our Mission: A New Kind of Health Care for a Healthier Community

Our Values: Compassion, Excellence, Courage

Our Goals: Quality, Access, Sustainability

Our Enablers: People, Education, Innovation, Research

When we set out to build our vision and future, we connected with our community - patients, families, visitors, physicians, staff and volunteers. The foundational goals of our new strategic plan - quality, access and sustainability - anchor everything we do. Our mission for a new kind of health care is built on an inter-connected system of care organized around patients - inside and outside the hospital.

At THP, we are relentless in providing high quality, compassionate care to our communities and take great pride in fostering an inclusive and accessible environment and we are all accountable for contributing to a healthy, safe and respectful environment for healing and promoting excellence in patient care though advancing patient and staff safety. If you are passionate about what you do, motivated to improve the health of the community, committed to excellence, quality and patient safety we would like you to join our Better Together team!

JOB PURPOSE AND SUMMARY

Reporting to the Manager, Health Records in the Clinical Systems and Informatics (CSI) team, the successful candidate is a highly motivated individual that will be responsible for processing patient records for scanning and report distribution. The employee will utilize all available resources to provide excellent customer service and collaborate with members of the Health Records and CSI teams to create any new materials to improve the customer experience. The CSI team is within the Quality, Risk, and Practice Division and aims to improve the experience for both the patient and the healthcare team.

Position Summary:

Processing patient records for scanning and going to patient care units to pick up patient paper records on a rotational basis and as needed
Meet physical demands of the role including the ability to stand and walk for periods of time and lift and carry items up to 10kg in weight
Responsible for promoting best practices, confidentiality and privacy awareness
Ability to work at multiple sites
Exercises judgement and resolves issues
Builds relationships with our internal and external customers
Accountable for productivity and accuracy
Has an understanding of and demonstrates the strategic priorities and core commitments
Other duties as assigned by management
Post- Secondary School Graduate from approved Health Information Management or related program is preferred
Advanced understanding of health records, registration policies, procedures and practices
Previous experience in a hospital environment an asset
Demonstrated effective customer service focus is required
Must possess strong communication and interpersonal skills to respond to staff
Experience in accessing clinical applications and demonstrated working knowledge Microsoft applications (Word, Excel and Outlook)
Attention to detail and Ability to manage workload in a fast-paced multi-task environment
A professional and friendly attitude that reflects a true customer service orientation, combined with a positive work performance and satisfactory attendance record
Good interpersonal, decision making, organizational, problem solving and analytical skills
Ability to work independently, under pressure, prioritize, concentrate for long periods of time
Exceptional communication, teamwork and analytical skills

Internal candidates who believe they possess the necessary qualifications and experience for this position and who have been in their current position for at least six (6) months are encouraged to apply.

To pursue this career opportunity, please visit our website: www.trilliumhealthpartners.ca

Trillium Health Partners is an equal opportunity employer committed to fostering a healthy, safe and respectful environment for healing, based on our values compassion, excellence and courage. To be Better Together, we commit to fostering a respectful workplace culture that promotes a safe and supportive environment for everyone who provides care, supports caregiving, receives care or visits the hospital.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act. Trillium Health Partners is identified under the French Language Services Act.We thank all those who apply but only those selected for further consideration will be contacted.