Adviser Support Manager

About Resolution Life

At Resolution Life, we are resolutely committed to protecting the financial futures entrusted to us.

For customers, advisers, companies and the industry, we are making an impact worldwide.

Resolution Life is a global life insurance group focusing on reinsurance and the acquisition and ongoing management of portfolios of life insurance policies.

Resolution Life Australasia, manage ~$30 billion in assets, service over 1 million customers with superannuation, investments and life insurance policies and have over 1000 employees across Australia and New Zealand.

Why us?

We are committed to providing our customers with peace of mind that their life insurance, superannuation, and investment policies are in safe and trusted hands for the long term, through providing quality investment management, competitive premiums and excellent customer service.

We are one of the first life insurers globally to operate in an entirely Enterprise Agile environment and have a contemporary 100% cloud-based technology offering.

The Opportunity

As an Adviser Support Manager at Resolution Life, you'll play a crucial role in fostering and developing key relationships with our advisors. Your deep understanding of life insurance policies will help you support advisors during important moments, ensuring we achieve the best outcomes for our customers.

In this role, you'll work closely with various teams, including Partnerships, Product, Underwriting, Marketing, and Operations, to ensure we meet our service level agreements and maintain high satisfaction levels. Your responsibilities will include nurturing trust with key advisers, understanding their needs, and aligning solutions to meet those needs. You'll handle quotations and service queries, maintain excellent communication, and provide valuable feedback to improve our products and services. Staying informed about market trends and competitor activities will also be important, as will developing relationships with cross-functional teams to enhance our customer service.

We're looking for someone with strong product and technical knowledge, excellent communication and interpersonal skills, and the ability to thrive in a dynamic environment. If you're proactive, strategic, and ready to make a positive impact, we'd love to hear from you!

This role offers a permanent full-time contract and embraces flexible working arrangements. You'll have the flexibility to work remotely, with the expectation to be in the office 1 to 2 days per week. This approach ensures that we meet business needs while also supporting your personal work-life balance.

Your Story

RLA has adopted agile ways of working, providing a flexible environment for individuals to make a significant contribution to our success through the application of their skill and experience. To thrive in this environment ideally a candidate has the following attributes:

Key to the success of this role is the ability to identify existing relationships to nurture and build trust with
key advisers
Understand drivers of satisfaction and dissatisfaction for advisors and proactively manage expectations
and service outcomes to overcome.
Think strategically to marry solutions with business partner needs
Execute key quotation, service queries to support advisors while maintaining excellent relationships and
communications along the way
Be the voice of the Adviser and deliver feedback into the business to drive exemplary product and service
standards to the market.
Utilise data to respond to advisor sentiment to drive significant uplift in satisfaction scores.
Be up to date with current market conditions and competitor trends to deliver to Resolution life advice
partners and key stakeholders.
Develop and nurture relationships with cross functional teams including Underwriting, claims, operations to
streamline processes and enhance customer service.
Understand market trends and deliver strategies to improve market relationships.
Product, technical and competitor knowledge
Strong knowledge of life insurance product value chains, distribution channels and market dynamics
Proactive relationships with industry working groups and associations to drive outside in thinking
Excellent communication, negotiation and interpersonal skills
Ability to thrive in a fast paced, dynamic environment and comfort in a changing environment.