Aisles Online Third|Party Auditor

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description

Job Title: Aisles Online Third-Party Auditor

Department: Aisles Online

FLSA: Non-Exempt

General Function

An Aisles Online Third-Party Auditor is responsible for screening our third-party shopped orders for accuracy.

Reporting Relations

Accountable and Reports to:

Store Director, Store Manager, Assistant Managers of eCommerce, Perishables, Store Operations and Home Health and Wellness and Aisles Online Manager, Aisles Online Service Managers

Positions That Report To You

None

Primary Duties And Responsibilities
• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by: (examples include) escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience
• Audits all third-party shopped orders prior to their delivery checking for accuracy, minimizing scratches, substitutes and theft
• Ensures smooth operation of order fulfillment process for our third-party shoppers
• Continually monitors incoming online orders to ensure accurate, prompt, on-time fulfillment.
• Assists Aisles Online Manager in training new employees.
• Adheres to all food safety guidelines and ensures products are kept at proper temperature to provide customers with the highest quality possible.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Secondary Duties And Responsibilities
• Performs other job-related duties and special projects as required.

Supervisory Responsibilities

Reviewing the work of others. Maintaining standards and acting on problems. Has the authority to take position of a third-party shopped order.

Education And Experience
• High School Diploma or equivalent preferred. Proficient usage of mobile device technology, and technology troubleshooting.

Physical Requirements
• Visual requirements include: ability to see detail at near range with or without correction.
• Must be physically able to perform medium work: occasionally lifting or carrying objects of no more than 50 pounds, with frequent standing, walking, and lifting/carrying of objects of no more than 25 pounds
• Must be able to perform the following physical activities: lifting, stooping, kneeling, reaching, handling, grasping, feeling, talking, hearing and repetitive motions
• Must possess the ability to compose original correspondence; follow technical manuals; evaluate technical data, and advise people. Possess the ability to interview to obtain basic information; guide people to provide basic direction and have increased contact with people.

Knowledge, Skills, Abilities And Worker Characteristics
• Commitment to the Hy-Vee Mission and a willingness to promote the values of the company
• Good verbal and written communication skills
• Strong interpersonal skills; ability to relate to and interact with people in a friendly, professional manner
• Ability to identify problems, develop and execute solutions
• Ability to interact with basic computer systems, including word processing, spreadsheet and email applications, as well as job-specific programs

Working Conditions

The duties of this position are mostly performed in a retail store setting. This position maybe exposed to dust, noise, and temperature extremes. There are possible hazards from moving equipment and possible electrical shock. There is constant pressure to meet deadlines and handle multiple projects in a day. This is a fast-paced work environment.

Equipment Used To Perform Job

Zebra scanner, Zebra Printer, PC, modem, and printer with Windows NT, Microsoft Office, E-mail, Internet explorer software. UNIX systems with VDT’s cash registers and register computers, electronic scales, tote cart, tote dolly, pallet jack, box cutter, cash registers, trash compactor, calculator, telephone, intercom, cardboard compactor, copier

Contacts

Has daily contact with store personnel, customers, and the general public.

Are you ready to smile, apply today.