AM | Manager | HRBP | BPO

Profile Summary:

IGT Solutions is Looking for HRBP(AM / Manager) for Gurgaon location. She/he will lead the HR Operations of Branch, will manage all the HR Activities and support business partners.

Job Description:

Effectively and efficiently resolve queries and concerns of employees of the respective vertical/process and track/report query resolution TAT

Ensure compliance to labor laws

Implementation of the Discipline Policy and Code of Conduct

Attrition at 5% or below

Work on Employee Engagement through cross-function teams

Facilitate engagement action planning record minutes, action points, responses and circulate, track and report and communicate closures.

Ensure timely sign-offs of KRAs from new employees and role movements

Coordinate and ensure timely completion of half-year and annual Performance appraisals

Track and monitor adherence to training plan for the process

Conduct exit interview for employees

Collate exit survey data and report on a monthly basis trends and action to be taken

Employee Retention

Branding & Intelligence

Ensure adherence to the Security Policy and Disciplinary Policy

Ensure adherence of business supported on the Security Policy, Zero Tolerance Policy, United Privacy Policy, Disciplinary Policy and Learning Agreement

Qualification

Graduate of any Bachelors degree in Psychology, Industrial Relations, or Human Resource Management or any Bachelors degree with experience in HR and experience as an HR Generalist or Specialist focusing on Labor Relations and Employee Engagement in a BPO/Call Center industry

Candidate must be proficient in MS Office, has strong analytical and problem-solving skills and has basic knowledge of labor laws and can facilitate engagement action planning.

Must have an excellent verbal and written communication skills and ability to manage multiple tasks and deadlines.

Candidate can also resolve effectively and efficiently the queries concerns of employees about the respective vertical/process and track/report query resolution.

Amenable to work onsite in Gurgaon City, in a flexible in shifting or rotational schedule within 24/7 work hours.