American Company is hiring for Senior Engineer

Senior Engineer

Salary
• Upto 20-25 LPA

About Our Client

Our client is a global leader in premium athletic apparel and accessories, renowned for combining technical performance fabrics with trend-forward design to serve yoga, running, training, and everyday wellness lifestyles. Headquartered in North America with an expanding international retail and e-commerce footprint, the company fosters a community-driven culture that emphasizes innovation, sustainability, and mindful living—continually setting industry benchmarks for product quality, guest experience, and employee engagement.

Key Responsibilities
• Collaborate with business stakeholders and technology teams to understand project vision and translate it into functional configuration requirements.
• Actively participate in agile/scrum ceremonies, including refinement, estimation, and sprint planning.
• Work alongside engineers and architects to design and implement system changes that ensure robust performance.
• Lead troubleshooting and triage efforts, including on-call support to maintain platform health.
• Define and implement observability plans and processes, incorporating the creation of alerts and refining thresholds.
• Oversee production support by establishing processes, leading responses, and performing root cause analysis.
• Create detailed diagrams and documentation to support technical and operational processes.
• Establish and maintain strong relationships with enterprise support teams to streamline processes.
• Utilize expert-level proficiency in observability tools such as Data Dog, Pagerduty, Splunk, ServiceNow, and Salesforce Service Cloud.

Skills & Experience:
• Strong expertise in observability tools with a focus on Salesforce Service Cloud.
• Proficiency with platforms such as Salesforce Service Cloud, Five+, Verint, Apple Messaging for Business, Twilio, Oracle Service Cloud, Acuity, Quiq, and Talkative.
• Solid understanding of IT SDLC processes (both waterfall and agile) and experience working with cross-functional IT teams.
• Demonstrated organizational excellence and outstanding communication skills.
• Prior exposure to Contact Center operations and experience supporting North America product and tech teams.
• 3-10 Years of experience required
• Experience in managing projects focused on operations is a plus.

Personal Attributes:
• Personal responsibility and an acknowledgment of choice.
• Entrepreneurial spirit paired with a commitment to continuous innovation.
• Honest and kind communication, backed by a proven work ethic and integrity.
• A driving desire to excel and succeed, while actively living and breathing the lululemon culture and lifestyle.
• Qualifications
• Proven expertise in designing and implementing robust observability plans across key platforms.
• Extensive experience with enterprise support tools and a solid practical understanding of production support processes.
• Familiarity with agile/scrum environments and the ability to thrive in a fast-paced, collaborative setting.
• Experience with Salesforce Service Cloud or equivalent CRM solutions, enhancing guest support operations.

What We Offer
• Competitive compensation and benefits package.
• Opportunities for professional growth and career development.
• A collaborative and innovative work environment that champions work-life balance.
• The chance to work with a dynamic team at a company committed to making a positive impact.