Analyst | Desktop Technical Support

India IT User Support
Coordinates and administers access to computer and network resources; ensures sound security access controls.

Key Responsibilities and Duties
• Maintaining systems and access control lists to protect data from unauthorized users; identifying, reporting, and resolving common security violations.
• Maintaining and distributing documentation and information on security-related practices through functioning as a team.
• Providing technical support and troubleshooting when security or access problems occur.
• Monitoring all procedures and audit logs to ensure that security is being maintained on all network devices.
Educational Requirements
• University (Degree) Preferred
Work Experience
• No Experience Required
Physical Requirements
• Physical Requirements: Sedentary Work

Career Level
5IC

500087 - IT User Support India – Analyst – 5IC

IT User Hardware Support India

Job Profile Summary: The IT Asset Store Manager is responsible to perform the stock keeping manage the hardware asset of the organization. He will be responsible to manage the Inward / Outward of assets. With respect to hardware assets, he will also be responsible for managing risk, cost control, governance, and compliance. As part of his day-to-day responsibilities, he will be supporting technical/functional ITAM operations. He shall oversee the respective program activities including, but not limited to Issues Management, Hardware break-fix, and IT Asset Management to ensure quality and SLAs are met. In addition to asset management processes, he will be responsible to perform desktop support tasks.

Job Description: IT User Support India – Analyst

Job Description: IT User Support India – Analyst

Key Responsibilities and Duties:
• Perform the stock keeping & manage the hardware asset of the organization.
• Manage the Inward / Outward of IT Hardware assets.
• Manage IT hardware asset portfolio with respect to risk, cost control, governance, compliance, and performance objectives.
• Coordinate & follow-up with IT asset vendors for any deliveries of new procurements.
• Coordinate & follow-up with IT asset vendors for any repair of existing hardware assets.
• Coordinate & follow-up with IT asset vendors for any disposal of e-waste.
• Evaluate the organization’s asset requirements and coordinate their acquisition.
• Share periodic hardware inventory report to management.
• Optimize usage and cost of IT hardware deployments.
• Ensure IT hardware asset tasks & processes are delivered to meet the quality and SLAs.
• Follow, maintain & enhance IT hardware asset processes.
• Serve as IT hardware asset management subject matter expert.
• Must have knowledge of IT infrastructure, and commonly used concepts, practices, and procedures in order to perform technology research and routine administrative duties as requested.
• Ensure all support issues within Asset Management are properly documented and regularly updated with status.
• Collaborate with working groups, system engineers, and communication with stakeholders to disposition and prioritize.
• Build, maintain, and regularly update the company’s hardware on the latest build.
• To monitor and execute IMACD processes which includes Installation, Movement, Addition, Change and Decommissioning of Hardware assets.

Educational Requirements:
• University (Degree) Preferred

Work Experience
• 3 to 5 years of Experience Required

Physical Requirements
• Physical Requirements: Heavy Work

Career Level
• 5IC

Working Hours

Mandatory to work from office 5 days a week.

+ hours a day (Between +am to 10 pm)

Related Skills
Adaptability, Business Process Improvement, Cloud Platforms, Collaboration, Communication, Continuous Improvement Mindset, Digital Savviness, Executive Presence, Innovation, Organizational Savviness, Problem Solving, Relationship Management, Service Delivery, System Administration, Technical Support, Technology Solutions, Technology Systems

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Company Overview

TIAA GBS India was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA GBS India is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space.

Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, ****** orientation, gender identity, or any other protected status.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755

Email: accessibility.support@tiaa.org