Analyst| M365 Technical Analyst

Job description
The Digital Workplace capability encompasses a range of technologies designed to enhance productivity, collaboration, and efficiency within the organization.

The M365 Technical Analyst plays a crucial role in optimizing and supporting the digital workplace by leveraging the Microsoft 365 (M365) suite, with a focus on deploying and managing M365 Copilot.

Accountabilities & Responsibilities

Technical Support and Maintenance:
• Provide technical support for M365 Productivity tools including M365 Copilot, ensuring its optimal performance and functionality.
• Troubleshoot and resolve issues related to M365 Client and backend issues focusing on M365 Copilot and its integration with the Windows operating system and other M365 applications.
• Monitor and communicate updates and changes to M365 Technologies.

Implementation and Integration:
• Assist in the technical deployment and integration of M365 and M365 Copilot within the organization.
• Collaborate with IT and business teams to ensure seamless integration of M365 Copilot into existing workflows.
• Assist in developing training materials and sessions to help users effectively utilize M365 Copilot and other M365 products.
• Provide ongoing support and guidance to users to enhance their proficiency and adoption of M365 focusing on M365 Copilot solutions.
• Assist in the creation and maintenance of user documentation and knowledge bases for M365 focusing on M365 Copilot.

Data Analysis, Automation and Reporting:
• Utilize Power BI to develop and maintain dashboards and reports that provide actionable insights related to M365 deployment and usage, focusing on M365 Copilot.
• Automate workflows using Power Automate to streamline the deployment and management processes for M365 Copilot.
• Analyze data to identify trends and opportunities for improvement within the digital workplace.

User Training and Support:
• Assist in developing training materials and sessions to help users effectively utilize M365 Applications including Copilot.
• Provide ongoing support and guidance to users to enhance their proficiency and adoption of M365 Copilot solutions.
• Assist in the creation and maintenance of user documentation and knowledge bases for M365 Copilot.
• Monitor and analyze the performance of M365 identifying areas for improvement and optimization.
• Stay updated with the latest trends and advancements in M365 and related technologies.
• Recommend and implement enhancements to improve user experience and productivity.

Knowledge, Skills, Experience & Qualifications
• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum of 3 years of experience in a technical analyst role, preferably within a digital or IT environment.
• Strong technical knowledge and hands-on experience with M365, including any exposure to Generative AI technologies and M365 Copilot.
• Experience in implementing and supporting M365 tools and solutions.
• Proficiency in troubleshooting technical issues and providing effective solutions.
• Familiarity with data analysis and reporting tools, particularly Power BI, and automation tools like Power Automate.
• Outstanding verbal and written skills to communicate with stakeholders at all levels and able to speak about technical subjects in non-technical language.
• Proven experience of supporting a large multi-user base environment, in a technical M365 role.
• Positive work ethic, organized, detail-oriented and possessing the ability to lead by example.
• Display the ability to proactively identify, investigate and resolve issues and incidents within the estate with minimal supervision.
• Ability to converse and contribute to discussion forms alongside equally highly skilled and knowledgeable engineers and architects to plan and influence.
• Up-to-date knowledge of Microsoft Online Services cloud platforms: Microsoft 365 (including Azure Active Directory, Azure AD Premium, Microsoft 365 E5, Microsoft Azure, Dynamics 365 and Power Platform) as well as different Microsoft licensing models.
• Strong analytical and problem-solving skills.
• Excellent technical aptitude and ability to learn new technologies quickly.
• Effective communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Proficiency in project management tools and techniques.
• High level of adaptability and resilience in a fast-paced environment.

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