Application Platform Owner

USD $100,000.00/Yr.

USD $120,000.00/Yr.

This position serves as a strategic leader and liaison with business stakeholders to understand and integrate their business, risk, product, financial, and regulatory requirements into technology-driven initiatives. This role collaborates with vendors to align their strategic roadmap with our business objectives and drive innovative solutions to meet business needs. Additionally, this role works with technical teams to define, translate, and implement these requirements into robust technical solutions, ensuring the resulting products and business solutions satisfy business expectations and deliver measurable outcomes. Finally, this role involves strategic planning, advanced analysis, and leadership in developing and implementing technical solutions.

The responsibilities outlined below primarily focus on but are not limited to, the Alloy platform. This platform is pivotal in automating essential steps of the client onboarding process, enabling faster and more accurate decisions, mitigating fraud risk, and creating a seamless client experience. As a leader, this role will embody and promote WaFd Bank’s core value of simply being kind when servicing our colleagues and clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned
• Acquire and broaden the knowledge of the Alloy application. Fully understand every business rule, threshold, workflow, and how they reduce risk when onboarding new clients.
• Make recommendations to the business line on enhancements that could beneficially influence business outcomes.
• Proactively partner with business line and product team leaders for strategic business initiatives where applications like Alloy can provide more effective and efficient solutions, deliver enhanced experiences for the back-office and clients, and drive the application's marketability.
• Ensure the application stays current on updates and custom solutions.
• Administer and perform back-end configuration within the application(s). Fraud rules, journeys, workflows, tags, reason codes, user access, and user permissions are a sample of configurations within Alloy.
• Partner with third parties/vendors for integration/enhancement opportunities between Alloy and new/existing applications.
• Perform product analysis and monitor key performance indicators (KPI) to ensure Alloy and other applications maintain or exceed WaFd's needs, where applicable.
• Monitor vendor alerts and notifications and determine the level of action that is appropriate.
• Assist with integrating new products and services into Alloy and other application(s), where applicable, while working with other technology groups to ensure compatibility with dependent systems.
• Participate in troubleshooting efforts with system issues and outages until resolved, which may require after-hours availability.
• Assist with documenting department procedures, maintaining department audit documentation, and leading training efforts on the Alloy application and other applications, where applicable.
• Lead the product, regulatory, and business requirements definition process, ensuring that the business needs and objectives are communicated and understood by the technology delivery teams and ensuring the solution meets the specified requirements
• Understand the technology environment of the company as well as WaFd Bank’s products, regulatory climate, and functionality needs and use that knowledge to provide support during department audits and support business units in defining their requirements for continued product, regulatory, information, and functionality improvements
• Participate in the end-to-end delivery effort (System Development Life Cycle) to ensure project results meet business expectations in a timely, cost-efficient, and effective manner
• Coordinate with the business units and compliance department to define and translate into precise requirements all new regulatory, legal, and compliance-related changes required in the technology environment
• Efficiently document integrated, cross-departmental requirements for products, compliance, information and functionality needs
• Assist as needed in in other services to support WaFd Bank’s technology strategy and roadmap.
• Adhere to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act, and OFAC regulations. Ensure timely and accurate preparation of reports and other recordkeeping requirements.
• Avoid all real or perceived conflicts of interest and always maintain client privacy and confidentiality.
• Complete and pass all assigned eLearning courses and certifications as required.
• Complete special projects as assigned.
• Demonstrated understanding of software development and familiarity with the technologies necessary to maintain a banking operation.
• Proficiency in configuring, customizing, and optimizing applications
• Ability to influence and drive change
• General knowledge of bank systems, including operating and network systems, with a strong desire to learn more about these systems and other technologies.
• Ability to define detailed requirements for appropriate audit, compliance, and regulatory-related recommendations.
• Strong organizational skills and advanced customer relations skills.
• Ability to determine functional needs from non-technical conversations with users and use analytical skills and tools (e.g., Excel, SQL) to make sound business recommendations.
• Ability to evaluate the information gathered from multiple sources, reconcile conflicts, and decompose high-level information into details
• Graphics & modeling experience a plus, to represent requirements information in graphical forms (flow charts, swim lanes, PowerPoint presentations, etc.)
• Technical writing required to be able to document policy and procedures

At WaFd Bank you get all of these great benefits!
• Paid time off for vacation, sick days and holidays
• Health insurance
• Stock options
• Bonus programs
• Generous 7% 401(k) employer matching*
• Paid Parental Leave
• Life and AD&D insurance
• Long-term disability
• Tuition Reimbursement
• Employee assistance programs
• Pre-tax health and dependent-care spending plans

WaFd Bank Benefits Summary - Click here for more information

We are committed to Equal Employment Opportunity and Affirmative Action. We recruit, hire, train and promote persons in all job titles and ensure that all other personnel actions are administered without regard to race, color, religion, sex, ****** orientation, gender identity, military and/or veteran status, or disability in accordance with Executive Order 11246, Section 503 of the Rehabilitation Act of 1+73, as amended, and the Vietnam Era Veterans Readjustment Assistance Act of 1+74, which require affirmative action to ensure equal opportunity in all aspects of employment. WaFd Bank does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1+86, or any other Federal or State legally-protected classes. WaFd Bank is committed to providing reasonable accommodations to employees and applicants with disabilities to the full extent required by the Americans with Disabilities Act (ADA). If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at 800.324.+375

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