Application Support Analyst

APPLICATION SUPPORT ANALYST (JOB NUMBER: BNP02341+)

About BNP Paribas Group:



BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 1++ 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.



About BNP Paribas India Solutions:



Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.



About Businessline/Function :



ISPL Global Markets Trade Processing Application Support ,The core remit of APS Trade Processing is to support technically and functionally Booking and Operations systems to ensure to operational users stability and STP. The Application Support teams provide 24/7 support to users/clients located across the Globe (Paris, New York, London, Genève, Milan, Hong-Kong, Tokyo) and the APS themselves are located across several sites (Mumbai, Paris, New York).



Job Title:


Support Analyst


Date:



Department:


GMIT APS


Location:


Mumbai



Business Line / Function:


PrimeBrokerage


Reports to:

(Direct)



Grade:

(if applicable)


(Functional)



Number of Direct Reports:


Directorship / Registration:


NA




Position Purpose



GMIT APS TP- Prime brokerage Support




Responsibilities : This is for a Support Analyst role, reporting to the Application Support Manager within ISPL GM TP APS

The role includes operations and support, strongly collaborating with the global team and the other Technology teams in ISPL. This is an excellent opportunity for a highly motivated and skilled candidate to join a very dynamic company and work in an exciting environment.

APS team member would be working on standard banking software & in-house applications etc..

The APS team member is responsible for providing production support, maintenance of key application platforms, deployment within the GM TP APS domain.



Direct Responsibilities


Contributing Responsibilities

Candidate must work as level 1/2 and be an escalation point for others in the team to bring technical and product issues to resolve.
Responsible for monitoring production environment and act proactively to prevent performance issues or application crash.
Responsible for resolving support issue by using his technical expertise and flexible enough to look for solutions that may be out of the box.
Handling ITIL Methodologies like Change, Incident, Problem, and Service Management
Monitoring night batch and ensuring reports are generated well and transferred to client by adhering the SLA defined.
Monitor the recurrent incidents, perform problem management and escalate to the next level of support or development team when required
Coordinate with Infrastructure teams on events of patching & up gradation of servers to ensure the applications are stable & running after the infra work
Analyzing/documenting problems, recommending solutions, & initiating corrective action
Providing coaching and mentoring to junior colleagues, transferring skills and expertise as required.


Technical Competencies:

UNIX :

Knowledge on Operating System
Knowledge on shell scripting
Knowledge on Mounts/NFS
Scheduler & Monitoring Tools:

Knowledge on Schedulers, Crontab, Autosys
Knowledge on Geneos Tool
Scripting:

Knowledge on Dos and Shell scripting
Databases:

Knowledge on SQL Queries
Knowledge on Troubleshooting
Behavioral Competencies :

Good verbal and written communication skills
Good analytical and problem solving skills
Enthusiastic to work in challenging environment
Ability to communicate with client & users



Specific Qualifications : Graduate degree in Engineering




Skills Referential



Behavioural Skills: (Please select up to 4 skills)



Ability to collaborate / Teamwork



Adaptability



Client focused



Communication skills - oral & written



Transversal Skills: (Please select up to 5 skills)



Ability to understand, explain and support change



Analytical Ability



Ability to anticipate business / strategic evolution



Ability to manage / facilitate a meeting, seminar, committee, training…



Ability to develop and adapt a process



Education Level:
Bachelor Degree or equivalent



Experience Level


At least 2 years



Other/Specific Qualifications (if required)





Primary Location
: IN-MH-Mumbai
Job Type
: Standard / Permanent
Job
: INFORMATION TECHNOLOGY
Education Level : Bachelor Degree or equivalent (>= 3 years)
Experience Level : At least 3 years
Schedule
: Full-time