Application Support Engineer

Introduction

Our goal at Pivotree is to help accelerate the future of frictionless commerce. We will help lead this change over the next decade because we believe a future where technology is embedded intimately into all aspects of our everyday lives can benefit everyone and will shape the interactions with the brands we love. We will help shape the future of frictionless commerce by working together with some of the best brands in the world and some of the best people in the industry to leverage converging technologies that will make it possible to accelerate frictionless commerce faster than ever.

Pivotree provides services focused on the design, implementation, management, and maintenance of complex ecommerce solutions for large enterprises. We provide the technical skills necessary to enable the effective use of technologies combined with the business context to leverage a solution to solve our clients' business challenges. We strive to fill the gaps in available technology with our own IP to reduce the barriers to adoption.

We enable inclusive, immersive and highly personalized experiences for our clients and their customers. We build our products with a view to productizing and scaling technology to lower the costs and reduce the risks of implementing and managing our integrated solutions. Each of our solutions starts with reliable and reputable e-commerce and MDM platforms, which run on enterprise grade infrastructure that are customized to meet a variety of client needs, situations, and budgets. Over the next 10 years we will add new categories and capabilities that will define frictionless commerce ecosystems.

This is a journey of technology acceleration combined with consumer readiness and adoption. We are looking for people capable of adapting relentlessly to the rapidly evolving world around us.

Application Support Engineer

Duties
• Perform software application engineering of eCommerce customer environments, providing environment build-out, troubleshooting and configuration Implementation and troubleshooting of middleware.
• Migration and support of clients to cloud environments.
• Work on both strategic short and long term issues and projects. Build strong relationships with clients at various levels and other Pivotree operations teams.
• Interact with multiple departments on a regular basis, and the presentation of information to both technical and business stakeholders.
• Tasked with providing engineering and hands on management with minimal oversight from the greater Pivotree organization.
• Perform daily support tasks (support tickets, deployments, troubleshooting, etc…).
• Work with end customers to improve and stabilize their applications.
• Improve existing deployment and support processes.
• Application improvements (deployment scripts, automation, application configuration etc.)
• Participate in rotating on-call schedule.

Requirements

Requires a Bachelor's degree in Computer Science, Computer Engineering, Mathematics, or a directly related field. Experienced linux operator, able perform required tasks efficiently within a linux environment. Ability to holistically review an application, identify and address issues real time. Previous experience with cloud projects/migrations (AWS, Azure). Proficient with ticking systems such as Atlassian service desk, jira. Candidates with Oracle Commerce (ATG) or other eCommerce application support is preferred but not required.

Application Environment Management
• Content Delivery Network (CDN) - akamai, cloudflare, others
• Software/hardware load balancers
• Certificate management - at CDN, webserver and application layers (keystores)
• Ability to manage and troubleshoot traffic flow in/out of an environment
• Support and analysis of environment performance/load tests

Webserver experience: Apache or nginx
• Installation and configuration
• Troubleshooting error codes
• Rewrite / redirect rules

Application server experience: Weblogic, jboss
• Installation and configuration
• Troubleshooting application issues
• Patching and updating

Java application support
• Memory heap tuning, thread and heap dump analysis
• Java application troubleshooting and support

Relational Database Experience (MySQL, Oracle DB)
• Creating, reviewing, running sql
• Exporting and importing of data
• User creation and management

Pivotree is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible workplace.