Application Support Specialist in Service Engineering|

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Application Support Specialist in Service Engineering...
C
Citi
Chennai, Tamil Nadu
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13 hours ago
Full–time
Overview

Citi's technology team is growing at lightning speed, and we're looking for talented technologists to help build the future of global banking. Our teams are creating innovations used across the globe – we're changing the way people bank and how the world does business. Citi's technology team supports business operations in 100+ countries, across multiple lines of business spanning both Institutional and retail businesses. The group works to optimize the IT environment by standardizing production platforms, reducing complexity, and introducing innovative solutions that provide new business capabilities, reduce total cost of ownership, and create a competitive advantage for Citi. Join an environment with a laser focus on growth and progress, and take your career to the next level through the power of Citi's unmatched globality and vast expertise.

Success Profile

As one of the world's most global banks, Citi gives you the tools to be a trailblazer. We're not just building technology, we're building the future of banking. With thousands of employees located around the globe, we are an international team encompassing a broad range of teams, roles, and cultures, and we invite you to come and join us
• Creative
• Analytical
• Collaborative
• Productive
• Adaptable
• Relationship Expertise

Responsibilities

Job Purpose:

As Application Support Specialist in SEA organization, you will be a member of the multi-disciplinary team that supports all Citi lines of businesses for services like User Acceptance Testing, Production Job Scheduling, Storage and Archival of statements and reports, File Transmissions across all regions. You will also work closely with all regional and global technology areas including Infrastructure, Application Development, Production Support, Operations and 3rd party vendors in order to enhance the quality, improve processes and propagate understanding of best practices across all services under your care.

Key Responsibilities:

Acts as the 3rd level of contact for advanced incidents and the primary client interface for strategic tools support,

Responsible for tools administration of batch scheduling,

Provides follow the sun support for critical production incidents on batch scheduling,

Develops partnerships with customers, handle expectations and customer concerns,

Will be advocate of the global strategy by developing our highly-collaborative workforce to use global standard tools and processes

Drives and delivers internal projects

We offer:

We have built environment that will enable you to further develop yourself, by:

Supporting one of the largest data processing environment in the industry,

Mastering your CA Workload Automation skills,

Understanding of SSL and Encryption technologies,

Achieve deep understanding of the Business and Technology Infrastructure organization,

Increasing exposure to senior management,

Directly influencing changes on a global level,

Becoming a part of a dynamic and passionate team.

Qualifications:

Good analytical skills along with being a team player is a requirement for this role,

Effective meeting management, presentation and organizational skills,

Advance knowledge of LINUX/Windows O/S and Oracle is a plus,
- Experience with UNIX Shell scripting (sh, ksh, csh) is a must,

Previous experience with driving projects will help you in being successful in this role,

ITIL Foundation certification is a plus,

Advanced skills in CA Workload Automation (Autosys) is a must.