Appointments Administrator

Job description
This is an amazing opportunity to join a company moving into a massive growth period with excellent career prospects. Benefits to include Private Medical and 35 Day holidays

NB* "No candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you".

As a Customer Service Advisor the roles encompass the backbone of the patient pathway process and successful candidates will gain first-hand knowledge of how each department facilitates the patient’s journey from initial enquiry to discharge.

Job Title:

Appointments Advisors Department:

Patient Services - Call Team

Contract: Full time, permanent Belfast

Hours: 37.5 per week up to 7.30pm M-F and Saturday +-5 on a Rota basis

Salary: £23,288 per annum.

Job Summary: As an Appointments Advisor, you will be responsible for ensuring the smooth and efficient transition of all patients from initial enquiry, through to eventual discharge and follow-up appointments. Appointments Advisors are the first and last point of contact for patients and are therefore responsible for delivering and maintaining the excellent standard of service that oue patients can expect and have become accustomed to. A key part of the role will involve managing a high volume of incoming patient enquiries via telephone, email, and web-based communication. Successfully candidates will quickly become knowledgeable of all aspects of the Group’s service provision and provide accurate and timely advice to all external stakeholders. Another key part of the role will involve the scheduling and management of patient appointments, consultations, and surgical procedures.

Key responsibilities:
• Accurate record keeping of all interactions will be essential in order that maximum value can be derived from any potential patient enquiry.
• Efficient, effective, and focused response to all enquiries via telephone and email while displaying empathy and working to resolve patient queries.
• Following up on enquiries by phone and email.
• Proactively follow the Patients’ Pathway to ensure Consultations, Investigations, Procedures and Reviews are all booked accordingly.
• Process and book all referrals within appropriate time frames.
• Scheduling of surgical procedures within specific time scales.
• Ensuring that all patient treatment records are accurate and up to date.
• Liaising with colleagues across a variety of teams