APS Level 4 - Tourism Officer

Role purpose

The Tourism Partnerships team works to further the Museum’s share of the domestic and international tourism market by developing new engagement strategies, markets, products and services. The team is also responsible for developing and maintaining strong relationships with relevant industry sectors in the ACT, Australia and overseas.

The Tourism Officer is responsible for the efficient administration of the Museum’s Tourism program. The role also contributes to key Commercial projects and promotional activities as directed by the Tourism Partnerships Coordinator, as well as building and maintaining relationships with internal and industry stakeholders.

Key accountabilities

Coordinate and carry out all day-to-day administration for the Tourism team, including reviewing and responding to email and phone correspondence, managing shared inboxes, maintaining sales and product inventory, documenting partnership / advertising opportunities, record keeping and processing invoices.
Responding to stakeholder product enquiries and orders using the Museum systems, following policies and procedures, including processing orders for wholesale tickets and tours, customer assistance and financial processing.
Administration of the tourism database, including data entry, management of stakeholder records using the Tessitura CRM and oversight of constituent data integrity.
Administering systems to collect, collate and report on data using attention to detail, and contributing to team-wide reporting.
Supporting the Tourism Partnerships Coordinator with administration of projects, systems and processes to ensure timely delivery; and contributing to project evaluation and reporting.
Coordinating and publishing ongoing clear and concise communications with tourism trade via e-communications, and monitoring and updating tourism content on internal and external websites.
Event planning and administration, such as tourism familiarisations, working closely with internal and external stakeholders to coordinate and manage attendee lists, venue bookings, catering and itineraries.
Representation and promotion of the Museum at internal and external meetings and events; including engaging with stakeholders and supporting the Tourism Partnerships Coordinator as required.
Contribution to the achievement of business unit targets through applying initiative, responding to change flexibly, and prioritising tasks to complete work within defined timeframes.
Administration of requirements for tourism trade shows, including post-event follow-up administration and reporting.
Provide administrative and research support, assisting with budget processes, and monitoring sales activities.
Skills, experience and qualifications

Essential:

Well-developed administration and organisational skills with attention to detail and an ability to plan workload to consistently meet deadlines.
Demonstrated database and system administration skills, with an ability to draw on multiple sources to formulate reports and analyse data.
Strong communication and interpersonal skills with the ability to manage stakeholder relationships and effectively represent the Museum both internally and externally.
Demonstrated understanding of WHS regulations, polices and frameworks or ability to acquire quickly.
Proactive approach to identifying areas of improvement to enhance processes.
Desirable:

Demonstrated commercial, events and/or tourism-based knowledge and experience.
Eligibility

To be eligible to apply for this vacancy, applicants must:

be an Australian citizen
undergo pre-employment checks, including a police record check
hold or be eligible to hold a security clearance at the level specified in the position description.
To apply

Applicants must include an 800-word pitch addressing their suitability for the role against the essential and desirable skills, experience and qualifications. Applicants must also provide a resume and contact details for 2 referees.

Applications close at 11.5+pm Sunday, 18 May 2025.


Note: Position description available in other formats on request.