Ar Accounts Management Officer

**Job Title:** AR Accounts Management Officer

About Us:

Ambulance Victoria (AV) is committed to saving and improving lives by providing outstanding care for our patients. We are a team dedicated to bringing our vision of "Outstanding emergency health care every time" to life.

Job Description:

We are seeking an AR Accounts Management Officer to provide customer service engagements for debt resolution. Working within our wider Financial Transaction Service (FTS) Team, this role will identify, investigate, and attempt to solve mismatched information on patient files, including assisting patients with the resolution of their invoices.

Responsibilities:

Undertake accounts receivable and collections tasks, adhering to defined processes governed by AV procedure and policies, maximising timely debt resolution outcomes to meet service delivery performance and statutory obligations.
Undertake both inbound and outbound customer calls, to engage with customers to focus on account and outstanding debt resolution outcomes.
Attend to customer queries and feedback regarding billing for ambulance services and support requirements of consumer hardship and vulnerable customer engagement to assess and determine appropriate outcomes.
Maintain accurate records, with attention to detail and quality control, ensuring confidentiality is always maintained.
Provide support to the wider AR Collections team and undertake general administrative duties.
Requirements:

Proven customer service skills with an ability to meet performance call handling targets.
Highly developed communication skills to engage professionally with internal and external customers.
High degree of accuracy, attention to detail, and quality control.
Intermediate Microsoft Office skills including Excel, Word, and Outlook.
Ability to appropriately handle matters of a sensitive nature with maturity, diplomacy, and empathy.
Working at Ambulance Victoria:

As a valued member of AV, you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full-time roles, and other benefits including free on-site parking.

What We Offer:

Professional working environment.
Salary packaging options.
Generous personal leave entitlements.
Accrued days off for full-time roles.
Free on-site parking.