Assistant Banquet Manager

Welcome to the Premier Life. At Best Western, we are committed to providing exceptional service and quality to our guests. Through our Values for Excellence, we are committed to providing exceptional guest experiences and achieving excellent results through our employees. We are currently recruiting, and we want you to join us!

We are currently looking for a customer focused, energetic, organized and professional leader, who wants to work in a fast-paced environment to fill the position of Assistant Banquet Manager. Under the guidance of the Banquet Manager, they assist the Banquet Manager in providing excellent banquet operations while ensuring guest satisfaction, working closely with the Sales and Catering Department and the Executive Chef to organize and coordinate events. In the absence of the Banquet Manager, the Assistant Banquet Manager is responsible for the supervision and control of the banqueting department to the required standards.

Key responsibilities:

Based on job description includes but is not limited to:

Participate in daily or weekly management meetings to discuss requirements, noting any change in plans.
Ensure banquet rooms are prepped to specifications, wait staff are fully prepared, banquet guests are well taken care of, and the whole function runs smoothly.
Schedule work hours of servers ensuring staff levels within budgetary restraints.
Supervise the staff of the department, interviewing and hiring new employees.
Liaise with other departments to ensure communication and positive relations.
Hold pre-function staff meetings to review functions and set up order of servicing procedures from start to finish.
Respond to guest requests for special services and resolve guest problems and complaints.
Make contact with the host or chairperson of the function and provide support to ensure a successful event.
Ensure safe working conditions in banquet areas.
Ensure that hotel and departmental policies and procedures are being followed.
Ensure staff are well-trained for a variety of functions.
Demonstrate a professional and positive work ethic to employees and guests at all times.
Other duties as assigned by the Banquet & Outlets Manager or Hotel Manager.
Education, Experience, Knowledge and Skills Required:
3 years of related experience in a leadership or management capacity.
Computer literate in Microsoft applications required.
Excellent communication skills (both written and oral) and organization skills.
Strong attention to detail, interpersonal and problem-solving abilities.
Highly responsible and reliable.
Ability to work well under pressure in a fast-paced environment.
Ability to work cohesively as part of a team.
Ability to focus attention on guest needs, remaining calm and courteous at all times.
Must be fluent in English, both written and oral.
Current Pro Serve certification.
Current or willing to obtain First Aid, CPR Level “C’/AED certification.
Hours of Work: The hours of work for this position will vary depending on organizational requirements, shifts will include days, evenings, weekends and holidays.

Job Type: Full-time

Benefits:

Dental care
Discounted or free food
Extended health care
Life insurance
On-site parking
RRSP match
Experience:

related management: 3 years (preferred)
Licence/Certification:

Proserve (preferred)
Work Location: In person