Assistant Engineer – Service – Lucknow

Job Description: As a field service engineer, he is responsible for ensuring customer satisfaction and operational efficiency within his territory. This includes providing appropriate solutions to customers, managing stakeholders according to our established processes, and submitting reports to the company on time.

Responsibilities: Schedules objective based service tours for Min 15 days as per norms and timely reporting to concerned Area engineer.Visit and Reporting to branch once in fortnightly for 2 days.Direct visit and manage authorized service outlets in the area in all aspects to achieve the desired repair delivery time (2 days) ensuring consistent quality, cost effective and flexible service on weekly basisResponds and resolves direct customer complaints on time by direct visiting to field and provide the solution in 2 days.Verifies field performance of our products along with competitors' and highlighting field feedback / deviations including benchmarking features and mechanics' suggestions for continuous product up gradations.Appoints and standardize authorized service outlets as per annual service plan.Facilitates dealers with service backup for providing speedy service delivery to customers.Monitors spares stock at dealer shop / ASC for fast moving items against fixed reorder levels during regular weekly visitsCreates awareness among dealers and shop mechanics on new products, component changes and corresponding service guidelinesLodges product failures along with failed components for fixing their root causes and further corrective actionProcesses warranty bills for payment as per the norms and procedures including spares replacements on FOCReports all kind of service reports to H.O including unresolved warranty / spares issues and burning product complaintsParticipates in dealer meets, mechanics meets, customer meets and promotional programs like exhibitions, melas, van campaigns etc. organized by branchesMonitors spares buffer stock at branch against stock norms and making liquidation initiatives for ageing sparesConducts field training programs to ASC/dealer/area mechanics and service or maintenance camps as per service planTakes up additional tasks as and when assigned by branch and service team at H.O (customer survey, competitor study, ground water level data collection etc.,)

Requirements: Diploma in Mechanical Engineering and Electrical Engineering or a related field.Minimum of 3 years of experience in customer handling or relevant field.Service engineers’ trainee needs not required any experience.Excellent problem-solving and decision-making skills, with a proactive and analytical approach to addressing challenges.Effective communication skills, both written and verbal, with the ability to convey technical information to diverse audiences.Strong commitment to workplace safety, with a thorough understanding of safety protocols and regulations.Ability to work collaboratively with cross-functional teams and foster a positive and productive work environment.

Benefits: Remote Working

Medical Insurance

Life Insurance

Mental Well-being

Family Support and Care

Uniform

Paid Holiday

Learning Environment

Subsidised Healthy Meals

Work-Life Balance

Annual Health Check-ups

Teamwork

Safety and Working for the Community

Open and Transparent Culture

Application Process: Resume screening
Send in your resume with all the information required. We usually take 10 working days to look over the applications and arrive at a decision – we promise to let you know either way. If your resume is cleared, you move to the next stage in the recruitment process.

Preliminary meeting
This can take place via a video call or a phone call, or even a direct meeting. This preliminary meeting gives us the chance to get to know you more and to clear you for the next round of assessment.

Assessment round
In this round, you will go through a technical or a functional assessment depending on the role that you have applied for. There is also a DiSC assessment round for candidates who apply to us for key roles.

Final interview
If you have made it this far then you get to meet the team leaders or top management of our company – depending on the job that you have applied for. The final interview helps us understand you even more before we hire you for the job.