Assistant Front Office Manager

Company Description

Join us at Accor and Pullman Auckland, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

At Pullman Auckland, we see the familiar differently, delivering pioneering experiences blending innovative work+ event spaces with vibrant social atmosphere for business, leisure and local guests.

Our service promise, 'Progress Together, Anytime, Anywhere,’ empowers us to embrace others progress as our own by seeking opportunities, connect with meaning and make an impact.

A visionary change agent who actively seeks opportunities and forges meaningful connections to create a lasting impact.

Hospitality is a work of heart,

Join us and become a Heartist®.

Job Description

The Assistant Front Office Manager goes above and beyond to create a lasting and memorable experience for guests and Heartists® that pushes us towards progressive new ideas. You assist with overseeing hotel operations and will be responsible for finding ways to remove the stress for Heartists® and guests alike. Committed to chasing progress, you work closely with the Front Office Manager to pitch in and provide on the ground support to those in need. You are an adaptable, personable and calm mentor who leads Heartists® towards success.

Role Foundations

Oversee Front Office + hotel operations
Knowledgeable and prepared for escalation scenarios (emergencies/complaints etc.)
Train, assess and support Heartist® development to brand standards
Liaise with hotel departments to meet guest needs
Complete reporting to track department targets
Point of escalation on guest conflicts and complaints
Assist the Front Office Manager with Mentoring and plans for Heartist® progression
Drive up-sells as part of Hotel revenue management culture
Ensure Accors loyalty and recognition program is maintained and delivered to it's highest standards.

Qualifications

Proven leadership abilities
Previous Front Office experience at a supervisory level
Clear and effective communication skills
Multitasking and time management
Current LCQ and GM Certificate is essential to be considered for this role
First Aid Certificate
Full NZ Drivers Licence
Prior experience working with Opera Cloud or a related system

Additional Information

Why join Pullman Auckland?

Our People+ Culture

We are, who we serve

We hire for personality, train for skill.

A personality that reflects our brand character and embodies, the progressive, inclusive, optimistic,

and multi-hyphen spirit of our muse.

We seek opportunities
We connect with meaning
We make a positive impact

We also believe in rewarding your achievements with a range of exciting employee benefits and programs.

Just To Name a Few

Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
Daily staff meals provided while on duty
Accor's Parental Leave Scheme
Ongoing reward and recognition incentives
Opportunities for further development and worldwide career progression within Accor

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent