Assistant Front Office Manager

Job description
Job Number 2416+743

Job Category Rooms & Guest Services Operations

Location Delta Hotels Bristol City Centre, 2 Lower Castle Street, Old Market, Bristol, England, United Kingdom VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

The recently refurbished Delta Hotels by Marriott Bristol City Centre has an opportunity for a Assistant Manager to join our Front Office team.

The Delta Hotels by Marriott Bristol City Centre is ideally located in the heart of Bristol near Cabot Circus, and is the destination of choice for business travellers and tourists alike.

Marriott’s award winning in house development program recognizes, nurtures and promotes talent. Benefit from industry leading training, whilst also having the opportunity to transfer internationally within the largest hotel network in the world.

Benefits Include,
• Salary paid at £28,000
• Private Medical Care
• Yearly bonus
• Access to Marriott Pension
• Free hot meals on shifts
• Free use of our on site Gym
• Discounted stays at Marriott hotels worldwide
• Cycle to work scheme
• Free Car parking
• Service awards and recognition gifts

Main Duties-
• Assist the Front Office Manager in administering Front office functions and supervising staff on a daily basis.
• Assist with the HR duties of the department including recruitment, performance reviews and training.
• Maintain guest satisfaction scores and ensure compliance of brand standard throughout the operations.
• Empower hosts to provide excellent customer service and understand expectations
• Ensure the development of supervisors and hosts in order to promote in the future.

What do you need to apply?

We look for enthusiasm, ability to adapt, well presented, excellent customer service skills and flexibility to work all shift patterns. The ideal candidate will have at least 2 years’ experience in the guest services, front desk or related professional area as a supervisor or a manager. It is desirable to have experience within hospitality but not essential. The ideal candidate will be well presented, have excellent customer service skills and be flexible to work all shift patterns.

A Little More About Us..

The Marriott International brand has more than 500 global locations; we advance in the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under UK or local laws.

Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.