Assistant Front Office | OPD Billing

Fortis Healthcare Ltd is looking for Assistant Front Office / OPD Billing to join our dynamic team and embark on a rewarding career journey
As an Associate in the Front Office, your role is to provide excellent customer service and support in the front office or reception area of an organization
You will be the first point of contact for visitors, clients, and employees, ensuring a positive and professional experience
Here are some key responsibilities and tasks associated with this role:Reception Duties: Greet visitors, clients, and employees with a warm and friendly demeanor
Provide assistance, answer inquiries, and direct individuals to the appropriate person or department
Telephone and Email Communication: Manage incoming calls, answer inquiries, and transfer calls to the appropriate individuals or departments
Respond to emails and handle correspondence in a professional and timely manner
Visitor Management: Maintain a professional appearance and atmosphere in the reception area
Register visitors, issue visitor badges, and ensure security protocols are followed
Notify employees of visitor arrivals and manage visitor sign-in and sign-out processes
Administrative Support: Provide administrative support to various departments, such as handling mail and deliveries, scheduling appointments, and managing conference room bookings
Assist with data entry, filing, and other clerical tasks as needed
Customer Service: Provide exceptional customer service to all individuals entering or contacting the front office
Address inquiries, resolve issues, and ensure a positive experience for all visitors and clients
Communication and Coordination: Liaise with internal departments to relay messages, requests, or information to the appropriate parties
Maintain effective communication channels to ensure smooth operations and a high level of customer satisfaction