Assistant Logistics Manager

Position: Assistant Manager – Logistics

Location: Bangalore

Experience: 5+ years

About Redcliffe Labs

Redcliffe Labs is a pan-India diagnostics provider committed to delivering quality diagnostics across the nation. Operating in over 220 cities with a network of 80+ advanced labs and 2000+ collection centers, we bring trusted healthcare solutions to various regions including Tier 1, 2, and 3 cities. Our home collection services ensure easy accessibility for patients, and we perform over 50 stringent quality checks regularly to ensure 100% report accuracy. Redcliffe Labs has served over 7 million patients, consistently advancing precise, reliable, and accessible diagnostics to set new standards in healthcare excellence.

Role Summary

We are seeking a highly motivated and process-driven Assistant Manager – Logistics to oversee and enhance our logistics operations. This role is critical in ensuring timely, safe, and compliant transportation of diagnostic samples and reports, while driving cost-efficiency and improving service quality across the board.

Key Responsibilities

Operational Efficiency & Cost Optimization
• Reduce logistics-related costs by 10% through process improvements, optimized route planning, and effective vendor management.
• Increase delivery efficiency by 15% through improved fleet utilization and reduced operational delays.
• Identify and implement cost-saving initiatives using technology solutions for tracking, routing, and fleet management.

Customer Experience & Satisfaction
• Ensure on-time delivery of diagnostic samples and reports, minimizing delivery complaints and delays.
• Achieve and maintain a customer satisfaction score of +0%+ through timely updates, responsive communication, and regular feedback surveys.
• Proactively resolve escalated logistics issues within 24 hours, enhancing the overall customer experience.

Compliance & Quality Assurance
• Maintain 100% compliance with all regulatory, financial, and operational standards including biomedical waste management and transportation safety.
• Ensure +8% TAT (Turnaround Time) compliance and report accuracy aligned with NABL standards.
• Conduct regular audits of logistics operations to ensure adherence to SOPs, safety, and environmental protocols.

Process & Vendor Management
• Manage logistics partner performance and enforce adherence to service-level agreements and regulatory standards.
• Monitor and reduce sample delivery errors to less than 1% through accurate labeling, barcode management, and optimal transport conditions.
• Improve logistics quality assurance to ensure samples are transported under optimal conditions without compromise.

Training & Team Development
• Drive continuous training programs for logistics staff to ensure awareness of legal, safety, and company policies.
• Promote a culture of continuous improvement, accountability, and operational excellence.

Qualifications & Requirements
• Bachelor's degree or Supply Chain Management, Logistics, or related field; MBA preferred.
• Minimum 5 years of experience in logistics management, preferably in healthcare or diagnostic sectors.
• Strong knowledge of regulatory compliance, including biomedical waste management and NABL standards.
• Proficiency in logistics management tools, route planning software, and fleet management systems.
• Excellent communication, problem-solving, and vendor negotiation skills.
• Strong leadership qualities with a results-driven minds.

Why Join Us?
• Opportunity to be part of a fast-growing and innovative healthcare company.
• Collaborative and dynamic work environment.
• Focus on personal development and career growth.