Assistant Manager

Job Description:

Overview

Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.

We are a part of the Global Business Services which delivers technology and operations capabilities to Bank of America lines of business (LOB) and enterprise functions.

Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide.

Process Overview:

Building out Strategies, Analytics & Process Integration team in India driving improved fraud detection & loss reduction

Job Description

The Fraud Strategy Integration Organization is searching for a smart, energetic and motivated individual to be on our Fraud Strategies and Platform Initiatives team.

Responsibilities

This role is responsible for several key elements of our fraud strategy platform Initiatives process:
• Working with various partners like the Project team, Technology, Strategies, Execution, and Operations from the inception of a project to deployment to come up with the UAT testing framework, test scenarios (test plan and test scripts), and post-deployment validations.
• Participates in the design, development, and implementation of complex products, systems, and services in a strategic environment.
• Responsible for the day-to-day resolution of complex problems and the execution of complex transactions for a single site/business unit or smaller business unit(s), including research.
• Assist with completing regular audits of installs to ensure 100% adherence with all control processes.
• Understand the logic being adjusted and why, ensuring there is not only accuracy but, critically, consistency across different lines of business.
• Understand how various systems and platforms interact with one another.

Requirements:

Education : Graduate

Experience:
• 3-5+ years’ experience and bachelor’s degree in math, economics or other quantitative field preferred.

Foundational Skills:
• Responsible for UAT testing for Initiatives relating to one or more of these platforms - credit card, ATM/Debit, Check and Deposit.
• Must have the following skills to be minimally qualified:
• Organized.
• Excellent time management.
• Strong communication skills.
• Self-starter.
• General knowledge of Fraud and case management systems.
• Bachelor’s degree.
• Presentation experience.
• Ability to manage multiple projects in a complex and rapidly-changing environment.
• Ability to work independently as well as part of a virtual team.
• Responsible for creation of UAT test plans, test scripts for the Initiatives and associated documentation.
• Utilizes a variety of systems including, but not limited to Excel, Access, Visual Basic, SAS, SQL and Tableau at an intermediary level. Provides analytical support on various strategies to ensure company goals are met. May utilize established databases to provide analysis and monitoring reporting. Duties primarily include the regular use of discretion and independent judgment.
• Candidate must be willing to work for flexible shift timing as the fraud strategy execution role would require higher level of commitment to resolve any production issue

Desired Skills
• Strong knowledge of Fraud.
• Basic technical skills (beginner level SAS).
• Prior testing experience.
• Basic project management knowledge or prior project management experience.
• Understanding of communications and self-service process.
• Training or formal education in business or other discipline.

Work Timings: 12: 30 PM to +:30 PM. Candidate must be willing to work for flexible shift timing as the fraud strategy execution role would require higher level of commitment to resolve any production issue

Job Location: Mumbai