Assistant Manager

Full Job Description
Purpose of Role

Role holder leads a team responsible for providing a complete accounting service to a designated group of clients. The Assistant Manager role is responsible for ensuring high levels of client satisfaction and quality whilst developing and Managing a team.

Key Responsibilities

· ServiceDelivery& escalation handling Accuracy level – ++% Timeliness 100%:

o Ensuring all the deliverables are accurately completed on time as per the agreed SLA with the client.

o Perform necessary checks to maintain quality standards of deliverables.

o All the deliveries meet internal quality standards as defined time to time.

· Client/Stakeholderengagement:

o Establish and maintain professional engagement with internal and external stake holders to ensure delivery standards are adhered.

o Any Feedback from stakeholders to be acknowledged all the time to maintain relationships.

o Red flags, if any to be raised well in advance to the Sr Management with suggestive corrective actions

o Should have an updated issue resolution contact list – whose who.

o Seek guidance from Sr Management in case of sensitive issues which are not understood well (out of control of self-influence).

· Adherence to Internal processes – Regularity Accuracy level – ++%:

o Timely daily submission of AGRESSO.

o Compliance to Internal HR and business processes.

o Every flagged issue should be registered in the Salesforce/ relevant issue management tool.

o Ensure that the team follows the internal processes to raise the issue on time for AM to follow the above.

o Any learning from issues handles translate into process improvement, team learning and knowledge sharing with peer groups.

· SOP documentation, timely and regularupdates:

o Creating and documenting ‘Standard operating procedures’ for the processes handled.

o In case of approved changes, the same needs to be updated within 5 working days and informed to the identified group.

· Individualdevelopment– Regularity Attendance Level – Not less than +8% Average Score – Not less than +5%:

o Ensure the personal development plan is followed.

o Trainings relevant to competence development are attended.

o Work with the training department to ensure that development areas are covered.

o Reinforce new learning within the team.

Relevant Experience & Skills

The incumbent should be a Chartered Accountant/ Inter CA/ MBA/ICWA with a post qualification experience ranging from 2-4 yrs.

Professional Qualifications

CA/MBA/ICWA/ BCOM

Job Type: Regular / Permanent

Salary: ₹500,000.00 - ₹700,000.00 per year

Schedule:

Day shift
Experience:

Accounting: 2 years (Required)
Language:

English (Preferred)
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