Assistant Manager | Claims Operations | Gurgaon| HR

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

Primary Responsibilities
• Accurate and timely documentation of claims data
• Ensure accurate and timely delivery of data to team
• Ensure that performance metrics are achieved and building and maintaining an effective Team environment within the Network Intelligence group
• Build and maintain effective relationships with internal customers (i.e., US Team Leads/Supervisors, Managers and Directors etc.)
• Coordinate with the Team to identify process improvement opportunities
• Monitor, measure and report Team performance metrics and implement Team incentive programs
• Deliver/facilitate training (both new and ongoing)
• Partner with leadership to promote department revenue and business objectives
• Provide feedback to management on individual and group training results
• Review and update training materials as needed
• Routinely analyze quality results to report error trends
• Identify root causes of errors and opportunities for defect reduction
• Analyze and develop overall improvement plans (department and individual)
• Administrative responsibilities as assigned
• Comply with the terms and conditions of the employment contract, company policies and procedures, and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications
• Bachelor’s Degree
• 5 - 8 years of experience in US Healthcare BPO industry
• Minimum of 12 - 18 months experience in Team Handling (Minimum Span of 15 people)
• Hands-on experience in US Healthcare
• Six Sigma Knowledge / Certified/ Trained
• Exposure to all the facets of Operation Management
• Exposure to people management, Performance Management and Client Management
• Should be from US Healthcare industry
• Excellent Interpersonal skills
• Sound Reporting/ MIS Skills
• Strong Proficiency in MS Office
• Open to Night Shifts

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm