Assistant Manager |Duty Manager| | Cordis| Auckland

Candidate must have valid work right in NZ to be considered for this role.

Langham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under brand such as The Langham Hotels and Resorts and Cordis Hotels and Resorts. It is the hospitality arm of Great Eagle Holdings, a leading property development company in Hong Kong.

Positioned in the heart of Auckland's vibrant arts and culture district, Cordis, Auckland by Langham Hospitality Group is an award-winning luxury hotel with a large team of passionate professionals building great memories for our guests every day. With 640 beautifully appointed guest rooms and 18 flexible meeting spaces, the hotel has been part of Auckland’s landscape for decades. By joining our team, you'll play a vital role in fostering the long-term growth of New Zealand’s Leading Hotel (World Travel Awards 2024) and contribute to delivering unparalleled guest experiences. With great perks and a welcoming work culture, Cordis, Auckland delivers an inspirational environment to grow and develop your skills on your hospitality journey.

We are looking for a full time Front Office Assistant Manager (40hrs a week) to join our Front Office reception team.

The Role:

Work with the management team to develop, review and maintain Cordis service quality standards
Provide training to new Cordis colleagues
Encourage and motivate our Guest Service Agents to achieve KPIs by leading by example and taking initiative in creating moments of WOW for our guests
Be first point of contact for all situations that may arise and liaise with relevant departments, individuals and third parties
Promote revenue generating opportunities by enable a culture of showing the guest the best the hotel has to offer
Our Ideal Candidate:

A minimum of 3 year' experience in a similar position or a level 4 degree
We are looking for someone who is flexible with their availability – to be successful, you will need to be able to work morning and afternoon shifts across a 7 day rotating roster.
Hold a General Managers license or working toward one.
Strong PMS skills are a must
Benefits:

Free on duty meals
Discounts on car-parking ($5 per day)
Career development
Discounted accommodation and F&B rates
Free stays at Langham Hotels across the globe!