Assistant Manager - Front Office

Mantra 2 Bond Street is centrally located in the Sydney CBD. Offering sophisticated cosmopolitan style rooms including executive studios, one and two bedroom apartments and a three-bedroom penthouse, most with stunning city views. When hunger strikes guests enjoy dining within Georgie, New York inspired neighbourhood wine bar and bistro. With Sydney's famed attractions including the Opera House, Pitt Street Mall and Darling Harbour right on your doorstep, you will never find yourself asking what to do on your days off.

Purpose
As Assistant Manager, you will take the lead in orchestrating the Front Office Team, creating unforgettable guest experiences while maintaining a high level of team energy. Each day in this position promises opportunities where you connect with various departments, coordinate team engagement, oversee staff, expertly manage guest feedback, and swiftly resolve any challenges that arise.

Primary Responsibilities
Take the helm and guide the hotel's day-to-day operations with expertise
Lead the Front Office Team like a mentor, nurturing their growth and skill-building in a supportive atmosphere
Collaborate with guests, extending a helping hand to find solutions for any challenges that may arise
Contribute to roster planning and preparation
Embrace authenticity and let your unique self-shine in every shift
Skills and Experience
Demonstrated expertise in Hotel Front Office Operations, marked by a vibrant track record of assuming leadership roles as a Team Leader or Supervisor
Proficiency in using reservation and property management systems eg. Opera is highly desirable
Ability to multitask and thrive under pressure, fuelled by epic organisational and time management skills
Masterful in the art of both the written and spoken communication
Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays
Accor Benefits
ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours. We invite you to APPLY NOW.