Assistant Manager | Green Cove Springs

Job highlights
Identified by Google from the original job post
Qualifications
High School Diploma or equivalent
Prior experience as a Service Advisor is helpful, but not required
Professional appearance and proven ability to work in a process driven environment
Possess valid driver's license, or obtain a valid driver's license within 30 days of hire date
Ability to work a minimum of five days per week, including Saturday's
Benefits
COMPENSATION: $45,000-$85,000/yr - to include hourly plus commission
Competitive Bi-Weekly Pay
Tuition Reimbursement, up to $3,000 annually
Paid Vacation and Sick Time
6 Paid Holidays
Medical, Dental and Vision Insurance (Effective 1st of the Month after Hire)
Life Insurance (Company paid)
401(k) Retirement Savings Plan with Company Match
Discounted Services on Personal and Immediate Family Vehicles
Opportunity for Advancement!
Responsibilities
The Assistant Manager is responsible for selling and promoting all products and services offered by Tire Outlet by following the company's store standards and expectations
They help manage the team and workflow in the shop, and are the manager on duty when the store manager is out
Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company's standardized customer service techniques
Listen to and thoroughly document customer's concerns; inspect vehicle and refer to service history to accurately identify and verify customer's service needs
Recommend services according to appropriate level of knowledge
Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision
Properly document all recommendations in customer file
Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements
Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer
Provide customer with updates throughout the day on the status of their services
Follow proper procedures when cashing out a customer's ticket to include a review of the completed multi-point inspection and explanation of applicable warranties
Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers
Track all new returns, core returns and warranty parts for individual customers
Other duties as assigned
Job description
Overview:
Tire Outlet is more than a tire store. We're a complete automotive repair business that offers a range of services from tire and oil change services to air conditioning and tire service. Our customers know they can depend on our team of mechanics to fix their vehicles right the first time. No matter what your vehicle needs, you can count on us for exceptional tire and auto services.

The Assistant Manager is responsible for selling and promoting all products and services offered by Tire Outlet by following the company's store standards and expectations. They help manage the team and workflow in the shop, and are the manager on duty when the store manager is out.

COMPENSATION: $45,000-$85,000/yr - to include hourly plus commission

Principal Duties and Responsibilities:
• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company's standardized customer service techniques.
• Listen to and thoroughly document customer's concerns; inspect vehicle and refer to service history to accurately identify and verify customer's service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer's ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers
• Other duties as assigned

Qualifications:
• High School Diploma or equivalent
• Prior experience as a Service Advisor is helpful, but not required
• Professional appearance and proven ability to work in a process driven environment
• Possess valid driver's license, or obtain a valid driver's license within 30 days of hire date
• Ability to work a minimum of five days per week, including Saturday's

Benefits:
• Competitive Bi-Weekly Pay
• Tuition Reimbursement, up to $3,000 annually
• Paid Vacation and Sick Time
• 6 Paid Holidays
• Medical, Dental and Vision Insurance (Effective 1st of the Month after Hire)
• Life Insurance (Company paid)
• 401(k) Retirement Savings Plan with Company Match
• Discounted Services on Personal and Immediate Family Vehicles
• Opportunity for Advancement!

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, ****** orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

#bayard