Assistant Manager | Guest Relations

RevX Hospitality


Revene Generation Executive in Noida
RevX Hospitality • Noida, Uttar Pradesh • via LinkedIn
17 hours ago
Full–time
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Job description
Revx Hospitality is a leading organization specializing in creating unforgettable travel experiences for our clients. We pride ourselves on our customer service, attention to detail, and extensive knowledge of destinations around the world. We are looking for a dynamic and detail-oriented Booking Confirmation and Lead Generation Specialist to join our team.

Key Responsibilities
• Review and verify travel bookings to ensure all details are accurate and complete
• Confirm travel itineraries with clients and provide all necessary documentation
• Communicate with travel suppliers (hotels, airlines, tour operators) to confirm reservations and address any issues
• Handle last-minute changes or cancellations and rebook travel arrangements as needed
• Maintain accurate records of all bookings and confirmations in the agency’s database
• Provide exceptional customer service to clients, addressing their questions and concerns promptly
• Identify and research potential clients using various online and offline methods
• Generate new leads through networking, social media, email campaigns, and other marketing strategies
• Qualify leads and schedule consultations with travel advisors
• Maintain a lead database, tracking progress and follow-up activities
• Collaborate with the marketing team to develop and implement lead generation strategies
• Analyze lead generation performance and report on key metrics

Qualifications
• Proven experience in a travel agency, customer service, or related field
• Strong organizational and time-management skills
• Excellent communication and interpersonal skills
• Proficiency in using booking software and CRM systems
• Ability to work independently and as part of a team
• High attention to detail and accuracy
• Familiarity with various lead generation techniques and tools
• Passion for travel and a good understanding of popular travel destinations
• Bachelor’s degree in travel and tourism, marketing, or a related field
• Previous experience in lead generation or sales
• Knowledge of multiple languages

Benefits
• Competitive salary and performance-based incentives
• Opportunities for professional development and growth within the company
• Travel discounts and perks
• A supportive and dynamic work environment

About Company: RevX is a hospitality consulting and management company that provides comprehensive consulting and management solutions to hospitality professionals, helping them build their businesses from the ground up while maintaining best-in-class guest relationships, guest experiences and online reputation.

We are a team of revenue management experts and hospitality specialists dedicated to helping our hotel partners navigate the ups and downs of operating in the hospitality industry while keeping your brand image and value intact.
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Radisson Hotel Group


Assistant Manager - Guest Relations
Radisson Hotel Group • Noida, Uttar Pradesh • via LinkedIn
3 hours ago
Full–time
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Job description
AREAS OF RESPONSIBILITY

Front Office
• On the day of arrival, ensure all special requests are followed up, for example, mini bar, rollaway, special requests
• Ensure all information is prepared in advance for the guest.
• Check Japanese arrivals and transportation details ensuring bookings are made.
• Obtain departure details from the day prior.
• Send out thank you letters
• Send out newsletters
• Send out comment cards.

General areas of responsibility
• Greet Hotel guests and visitors promptly and courteously.
• Communicate Hotel product knowledge and philosophies to visitors and guests.
• Provide hands on support to reception and concierge as required.
• Be responsible for the complete guest satisfaction and check in procedure for groups.
• Keep abreast with Hotel product knowledge, activities, banquets, function and special events motivating guests to utilise Hotel facilities and services.
• Ensure work area is kept neat and tidy.
• Ensure security of cash drawer and accuracy with personal cashiering.
• Communicate effectively with Concierge on guest needs, and changes to schedules.

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
• Performs other duties required to provide the service brand behavior and genuine hospitality

Adhere to all hotel policies and procedures.
• Actively support and promote Workplace Health and Safety within the work environment.
• Keep General Manager promptly and fully aware of all problems or unusual matters of significance.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position.
• Maintains a favorable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment.

At all times projects a favorable image of the Hotel to the public.

INDICATORS OF SUCCESS
• Financial (GOP, Rev Par, RSI and Department Budget)
• Customer satisfaction and loyalty goals (Medallia Score, Comment Cards, annual quality review)
• Achievement of employee engagement survey (Kenexa) and employee retention goals for the department

Requirements
• Minimum 4 - 7 years front office and guest relations experience
• High school diploma required, bachelor’s degree preferred
• Strong computer systems skills including; reservations and reporting systems
• Strong financial acumen
• Excellent communication skills, ability to influence situations
• Able to collaborate effectively with other hotel employees and managers to ensure teamwork
• Strong Microsoft Office suite and reporting system skills
• Ability to work a flexible schedule

Skills

Guest service

reservations

guest complaint handling

guest satisfaction