Assistant Manager - Life, Annuities, & Health Insurance Operations

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Assistant Manager - Life, Annuities, & Health Insurance Operations

We are looking for an any graduate with strong interpretation and problem-solving skills with respect to the accurate content of information and presentation of data and operational procedures.

Responsibilities
Managing 20 to 25 resources and keeping an engaged workforce
Drive Continuous Improvement
Develop a strategy for team to reach organization goal
Communicate clear instructions to team members
Monitor team members and able to provide guidance whenever needed
Manage the flow of day-to-day operations
Create reports to update the company on the team's progress
Rapport building with the internal & external stake holder
Deal with any issues that arise during shift promptly and professionally, seeking advice from the duty manager where necessary
Ensure that the highest possible levels of customer service are delivered at all times
Assist the Manager as and when necessary to make the business run effectively and efficiently
Ensure the team serves all products to company and brand specification
Drive Process improvements

Qualifications

Minimum qualifications
Any graduate except B. Tech and Technical Graduation & Law
strong written and verbal communication skills
Relevant experience in team handling for New Business operations for Life/Annuities/Health Insurance
Preferred-prior Transitions/ knowledge transfer experience/engagement to enable smooth knowledge capture/ transfer
In depth knowledge of the process

Essential Skills
Good analytical and problem-solving skills
Ability to communicate verbally and through emails/Phones with businesses
Proven ability to build effective working relationships with clients & internal stakeholders
Project Management and ability to manage multiple priorities
Positive attitude with a focus on continuous process improvement and an open mind to change
Highly motivated and committed
Passion for working with people

Technical Skills
Insurance knowledge and ability to understand and interpret Insurance terminology
Well versed with MS Excel, MS Word, MS PowerPoint
Ability to do root-cause analysis for process gaps highlighted
Collaborative approach towards resolving the issues with stakeholders & peers/sub-process areas
Ability to crunch data, possesses data driven & fact-based approach

JobAssistant Manager

Primary LocationIndia-Gurugram

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingAug 1+, 2024, 7:34:30 AM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time,