Assistant Manager | MIS

About Us: Paytm is India's leading financial services company that offers full-stack payments and financial solutions to consumers, offline merchants, and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services.
One+7 Communications Limited, which owns the brand Paytm, was founded by Vijay Shekhar Sharma.
The management information system (MIS) leads all information about an organization’s processes to present their performances, like agent productivity, process performance, bills, past day monitoring, etc.
creating and managing new reports to accomplish a particular task on a daily basis. The MIS executive's responsibilities include designing and developing computer systems on time and to specifications, developing strategies, and keeping up-to-date with the latest developments. Managing MIS reports for Ren's business smoothly. The MIS function helps in decision making to improve performances and focus on critical
metrics and efficiency improvements for the account or organisation.
Expectations/ Requirements
The Executive of MIS Management is responsible for managing all facets of contact centre operations, such as daily performance, bills, monitoring productivity, and other operational activities.
while adjusting resources to meet business objectives. MIS will provide daily performances to the Ops.
team so that they can analyse their performance. MIS will develop and design new reports that provide
management with the understanding needed to make operational decisions in order to ensure overall
success in a multi-site/channel contact centre environment.
Ensure that all the requirements of the clients and the operations will be fulfilled within the timeline.
Ensure that the daily management team provides the appropriate guidance and takes the appropriate action.
to meet RNP and KPI level goals and maximise efficiency
oversee reporting, internal and external reporting, and analytics for Member Services.
Ensure the accurate compilation and distribution of information and reports to identified stakeholders in a
contextual and actionable format
Serve as a subject matter expert, liaison for specific programmes, and coordinate with operations teams to
ensure consistent business and operational goals
Develop and maintain short- and long-term requirements for maintaining client services.
Analyse all the data trends by source, handle time, and root cause to identify operational opportunities.
and pro-actively communicate this information to leadership while implementing appropriate action plans.
Review and analyse the monthly, quarterly, and yearly contact centre performance reports for both internal and external stakeholders, and distribute as required.
Desired Skills-
Knowledge of contact centre methodologies and operational principles, developing new projects, and writing reports.
5+ years of experience in MS Office, performing daily reports, monthly closures, and in a multi-site contact centre environment is preferred.
Analysing existing operations, protocols, and processes, and making plans for improvement.
Maintaining, managing, and updating software
Excellent interpersonal and written communication skills
Strong quantitative and analytical skills: ability to analyse data and draw insights.
must be proficient with Excel, have the ability to organise, analyse, and import/export data in a structured
manner (formulas, pivot tables, access queries, etc.)
Strong working knowledge of Windows based programmes (Word, PowerPoint, Access, etc.)
innovative and able to influence
Must have experience handling client-required reports and developing new designs for the team.
Process Information:
The MIS must know about processes. Working SOP Reporting, Expert in Google Trix, Knowledge of Access Queries, Data Studio The MIS function helps in improving organisation performance based on their suggestions regarding productivity and revenue roadmap, focus on critical metrics, and efficiency.
improvements for the account/organization.
Why join us?
1. A collaborative output-driven programme that brings cohesiveness across businesses through technology.
2. Improve the average revenue per user by increasing cross-sell opportunities.
3. A solid 360-degree feedback from your peer teams on your support of their goals
4. Respect is earned, not demanded, from your peers and manager.
Compensation:
If you are the right fit, we believe in creating wealth for you.
With an enviable 500 million+ registered users, 21 million+ merchants, and a depth of data in our ecosystem, we are in a unique position to democratise credit for deserving consumers and merchants, and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!