Assistant Manager | Technical Delivery

Job Title: Assistant Manager - Technical Delivery (Enterprise Platforms)

Location: Bangalore

ABOUT UNILEVER:

Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, nine out of ten Indian households use our products to feel good, look good and get more out of life – giving us a unique opportunity to build a brighter future.

Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.

About the role:
• KEC – Ensure that the systems are kept in the latest versions, based on the baseline provided by engineering team. This requires meticulous planning and coordination with various teams and alignment with various key stakeholders. Work closely with ITM team to ensure that changes are planned and scheduled in respective windows and approvals are obtained well in advance. Plan multiple technical changes along with other scheduled changes to ensure that all the changes are fitted in to the change window, executed and tested and released to users on time.
• Technical know-how – individual should have an appetite to upgrade self in technology space. SAP Basis and Infrastructure knowledge is a must to have to perform this role and you should update your skills on a day to basis to adapt the changing technology around us.
• Performance review – Periodically review system KPIs and ensure all KPIs are showing healthy values. In case there is a concern in terms of forecasting and clear trend of performance going downward, root cause needs to be arrived at and drive responsible teams to fix it. For upcoming projects detailed solution review needs to be conducted and performance benchmarks to be shared. Therefore, its critical to know different performance standards and foresight for impacts of changes.
• Vendor Management – As part of day-to-day operations continuous involvement with vendor team is mandated. It is expected that person should be able to drive multiple initiatives with team along with the day to day operational activities. Some focus areas are incident management, change management and priority incident resolution. As a LM, it is expected that you generate value addition from your vendor partners and ensure that you generate savings in terms of cost and efforts.
• Stake holder Management – As an LM you are supposed to manage multiple flavours of systems and interact with resources in multiple geographies and regions. You will be aligned to service delivery managers of various regions and systems and need to ensure that you understand and manage business expectations along with them. You also will be responsible to run governance forums and update major stakeholders on the progress of the programs and operations on a timely basis.
• In case of priority and business critical incidents you are expected to work through the period of incidents and ensure systems/performance are restored on time within the defined SLA’s. In the aftermath of performance incidents and system outages, he/she provides input to the root cause analysis. For this purpose, works closely together with the other teams and vendors like SAP, IBM etc.

Key skills:
• SAP Basis Technology skills / Understanding of SAP Infrastructure components and Architecture / experience in SAP Authorization and GRC area.
• Flexibility and Agility to manage Proactive engagement
• Organisational Awareness
• Strategic Influencing
• Rigorous Approach/Attention to Detail

Relevant Exp:
• Prior SAP technical management exposure
• Experience in managing overall Landscape with end-to-end ownership.

Knowledge & Experience:-

Previous Role: -

Support roles in a mission critical system environment (24X7)

Experience Functional / External: -

Able to draw on experience of working in prior projects and programmes and apply to role

Technical Knowledge: -

SAP Basis Technology / SAP Authorization and GRC area / SAP Infrastructure

Azure Cloud exposure

Interface (SAP PI)

24X7 support environment and stake holder management.

External Knowledge: -

Basic Appreciation of external Industry and Third Parties in Unilever

Secondary IT Skills:-

Stakeholder and Vendor Management