Assistant Manager Training

Tamara Leisure Experiences Pvt. Ltd. is an award-winning hospitality brand based out of Bangalore, India, with properties across South India. Every Tamara property prioritises the comfort & safety of each and every guest, aiming for an unforgettable experiences.

THE TAMARA KODAI – Rediscover Relationships

The Tamara Kodai is a luxury heritage property, located in the historical La Providence in Kodaikanal. Launched in 2018, the property includes 53 suites of French provincial design, designed to offer a peek into a time when La Providence was a monastic retreat.

Responsibilities
• Specifically, He/ She would be responsible for performing the following tasks to the highest standards:
• Develop, plan, coordinate and implement training programs in accordance with current standards, including, but not limited to, harassment-free workplace, diversity,
• Sustainability, new team member orientation, departmental training, communication, leadership, hospitality, Guest service, performance coaching & counselling, supervisory and managerial skills and train-the-trainer training.
• Plan and conduct meetings with department managers, trainers and team members to review performance trends, to develop action plans and to recognize achievement Review, analyze and assess hotel training initiatives and programs and develop or research training solutions to make recommendations to address specific hotel needs Track, input, maintain and audit all individual team member training records utilizing designated systems and programs
• Oversee and monitor all departmental training programs, including, but not limited to, food safety, job skills checklists, educational assistance, etc.
• Develop and distribute the monthly and annual training calendar, compile and distribute periodic reports and measurements related to training activity and return on investment
• Works closely with Management to assess, evaluate and develop training and employee development efforts that support the goals and operational needs of the business.
• Works with department Heads to identify specific training needs, including job analysis,developing performance standards and training, and assisting with the development of training/procedural manuals.
• Facilitates a comprehensive employee orientation, engaging new hires with Tamara policies, business goals and practices.
• Administers training programs in use, in-house or outsourced, by tracking costs, participants, course preparation info, test schedules, completion data, etc.

Qualifications

BSc Hospitality - Minimum 4 years of experience as Learning and Development Lead in a Luxury Property