Assistant Manager|BPO

C
Confidential


TELECALLER/FIXED SALARY/NO TARGET/ONLY FOLLOW UP
Confidential • Mumbai, Maharashtra • via *** India
12 hours ago
Full–time
No Degree Mentioned
Apply on *** India
Job description
WANT TELECALLER/FIXED SALARY/NO TARGET/ONLY FOLLOW UP. FRESHER AND EXPERIENCE BOTH ARE WELCOME. JOB LOCATION 1:CHARNI ROAD, MUMBAI. JOB LOCATION 2:FORT,G.P.O,C.S.T,MUMBAI
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Confidential


Assistant Manager|BPO
Confidential • Mumbai, Maharashtra • via CallCenterJob.co.in
20 hours ago
Full–time
No Degree Mentioned
Apply on CallCenterJob.co.in
Job description
Assistant Manager_BPO Designation: Assistant Manager_BPO Experience: 1 to 4 years experience as Assistant Manager Qualification- Any Graduate/HSC Salary: ₹40,000 - ₹54,000 per month (Depending on experience) Job Summary · Customer orientation & customer first belief · Analytical, logical, reasoning & numerical ability · Ability to observe, analyze and give constructive feedback · Extremely good oral & written communications skills · Process orientation & Structured thinking · Expertise in Excel & PowerPoint Responsibilities and Duties Effective performance planning for self and team, time management, conflict management and self organization. Ensure exemplary employee experience at all times through quick redressal of open issues, employee concerns and feedback. Promote a positive culture and a respectful environment in the team conducive to high performance and employee delight. Seek opportunities to motivate and appreciate employees. Foster an environment founded on high levels of ethics and integrity. Ability to pre-empt and proactively catch process defects, compliance issues and potential customer escalations and devise strategy to minimize such instances. Planning and Prioritization & Data Collection and analysis Coaching and Feedback & Ability to manage and lead a team Analysis and MIS/Reporting Ability to achieve stretch targets and take decisions as well as manage complex/ difficult employee situations, time management and conflict management Customer/Client Interaction Handle customer contacts regularly to stay up to date with the product and be available to provide support Handle escalations for the team Work as a Single point of contact for all non ops departments and identify, evaluate & coordinate operational, Admin, IT and HR issues Timely closure of all processes and other requirements for self and Team Job Types: Full-time, Permanent Benefits: • Health insurance Schedule: • Day shift • Evening shift • Fixed shift • Monday to Friday • Morning shift • Night shift • UK shift • US shift • Weekend availability Experience: • total work: 1 year (Preferred) Work Location: In person