Assistant Meeting |amp| Events Operations Manager

Job description
Assistant Meetings & Events Operations Manager

Location:

Hoar Cross Hall, Burton-on-Trent. DE13 8QS

Salary

£2+,870

The Role

Are you a proactive, enthusiastic, and organised events professional?

As part of our Meetings and Events team, you will have a natural way with people, an eye for detail and the drive to provide impeccable hospitality to our guests. You will work as part of a fun energetic team creating astounding experiences for our guests.

Our Purpose

Here at Hoar Cross Hall our aim is to treat our guests as a friend of the family and to create positive memorable experiences during their stay or visit to the Hall and Spa.

Our purpose is to hire people with passion and positivity. We train you for skill, nurture you to grow and achieve your goals….

Why Join Us
• Work in a stunning, historic estate with a commitment to excellence in hospitality.
• Competitive Rate of Pay.
• Complimentary use of the leisure and spa facilities.
• Free lunch from our staff canteen.
• Complimentary Spa Day at Eden Hall on work anniversaries.
• Employee Benefits Program.
• Free Parking.
• Discount on overnight stays and spa days.
• 30% discount on food and drink.
• Excellent Induction and training programme.
• Opportunities for professional development and career advancement.

Role Specification
• Achieve business objectives through guest focused service delivery by understanding guests expectations and personalising their experiences accordingly.
• Implement strategies for managing costs, including stock and waste control, to maximize profitability.
• Employ technology to streamline operations, improve service delivery, and reduce costs.
• Identify and nurture potential within the team, encouraging growth, training, and development.
• * Regularly evaluate and enhance departmental performance by introducing innovative practices.
• Maintain high standards through regular audits, staff training, and by gathering and acting on guest feedback.
• Carefully manage the cost of goods sold to maintain profitability.
• Monitor and manage stock levels and reduce waste to improve cost efficiency.
• Uphold the company’s reputation by maintaining consistent service quality and adhering to brand values.

Further Info
• Full-time role
• 40hours per week, 5 days out of 7
• A full valid UK driving licence is required
• Note: Full flexibility is key as you will be expected to work as and when necessary to meet the needs of the team and the business

People say you can’t choose your family, well we choose you to be part of ours.