Assistant Officer, Specialist, Corporate Banking, Technology & Ops
- Category: Bank Jobs
- Location: Chennai, Tamil Nadu
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 23K to 26K
- Published on: 2025/10/03
What you’ll do
Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Banks operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Key Requirements
Responsibilities
Provide exceptional customer service and support to corporate banking clients through various communication channels, including phone, email, and chat
Assist clients with inquiries, requests, and troubleshooting related to their banking products and services
Collaborate with cross-functional teams to ensure seamless resolution of client issues
Maintain accurate and up-to-date records of client interactions and transactions
Identify opportunities to enhance the client experience and provide feedback to the management team
Participate in continuous learning and development activities to stay informed of industry trends and best practices
Requirements
Minimum 2 years of experience in a customer service or contact center role, preferably in the banking or financial services industry
Strong communication and interpersonal skills, with the ability to effectively interact with clients from diverse backgrounds
Excellent problem-solving and analytical skills, with the ability to think critically and provide effective solutions
Proficient in the use of relevant banking and customer relationship management (CRM) systems
Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
Commitment to providing exceptional customer service and a passion for the banking industry
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