Assistant Operations Manager

Liaising with other team members, including follow-up with managers of different areas of the organisation, presenting findings to management as well as tracking and ensuring high standard of client servicing are maintained.

Involves overseeing the production of goods and/or provision of services. To ensure that all the parts of the production process come together to deliver the correct quality of final product. By liaising and understanding all aspects of production, Operation Managers can oversee the quality of outputs. It’s an operations manager's job to make sure an organisation is functioning efficiently, with a smooth efficient service that meets the expectations and needs of customers and clients. Overall, the role of an operations manager is vital for ensuring that a strong reputation is maintained in the marketplace. They are a conduit between different departments providing important feedback and communication.

Roles and Responsibilities

Assist Operations Manager in managing daily company operations to ensure positive, safe and profitable working environment.
Order, purchase and stock the merchandises in a timely manner.
Implement quality and productivity objectives to achieve company goals.
Ensure that employees follow the company standards, policies and strategies.
.Coordinate with Operation Manager in planning short and long term projects, budgets, expense controls, schedules, and manpower.
Develop and implement staffing and business plans to achieve business target.
Evaluate key productivity indicators and implement process improvement initiatives.
Supervise merchandise damage reduction activities, manual backorders, and merchandise orders.
Identify and report equipment repair and maintenance works promptly.
Address operational, technical and mechanical issues in a timely manner.
Manage direct reporting to Operation Manager related to financial, business, and administration matters.
Develop positive working relationship with the support divisions and operations team to ensure proper operational support.
Delegate daily work assignments and schedules for employees.
Ensuring that communication between departments is on-going and utilised to maintain an environment of continuous improvement.
Support the company in production planning and making sure the business is adequately resourced.
Providing a leadership support function to teams and motivating staff to achieve production goals.
Ensuring key performance indicators are in place and production targets are met.
Implementation of any new policies and procedures relating to the production process.
Introducing and managing systems ensuring that they are fit for purpose.
Researching new technologies and alternative methods of efficiency.
Overseeing inventory, distribution of goods and client servicing.
Planning and controlling change.