Assistant, Primary Care Response

FNHA Overview

About us
The First Nations Health Authority is a diverse and transformational health organization of professional, innovative, and dedicated team members and leaders.

The first of its kind in Canada, FNHA works as a health-and-wellness partner with BC First Nations to support self-determination and decision-making to improve health outcomes.

FNHA is proud to have been named one of BC’s Top Employers for 2025. Learn more about why we were selected here.


Title: Primary Care Response Assistant (3 positions)
Salary: $5+,336 - $74,16+ - $81,586 per year (pay range explained below)
Contract: Temporary (Term) – until March 31, 2027
Hours: Sunday-Thursday or Tuesday-Saturday from 8:30-4:30 pm (core hours +am-3pm Mon-Fri)
Location: office location Metro Vancouver offices – Hybrid (can be anywhere in BC) (Hybrid working is an option in line with FNHA’s flex work policy).


About the role
As Primary Care Response Assistant, you will provide administrative support to the day-to-day operations of the First Nations Virtual Doctor of the Day (FNvDoD) and First Nations Virtual Substance Use and Psychiatry Service (FNvSUPs) clinics. The role is responsible for scheduling the providers by region and the Response Team, and also the consolidation and maximization of billings to ensure accuracy prior to submission to MSP. The role coordinates alongside virtual staff with appropriate on the ground resources, which facilitates EMR integrations and workflows of program with other virtual support pathways. This position provides relief in the event of absence of a Response Team member. The role functions as a member of a collaborative and comprehensive health care team ensuring the provision of safe, ethical and culturally appropriate care to clients and their families.

About you
To be successful in this role you will have:

Education & Experience
Graduation from a Medical Office Assistant Certificate Program from an accredited Community College
3 to 5 - years experience in a medical practice with advanced knowledge in billing, data and administrative processes, human resource management principles and practices, and current scheduling practices.
Knowledge and Abilities
Demonstrates ability to utilize and understand Medical Terminology, in particular terminology related to substance use and mental health
Demonstrated knowledge of MSP Billing Practices and Fee Codes, medical issues and terminology, applicable regulations through the relevant healthcare provider colleges required.
Experience working with a First Nations Health Service Organization or experience working with First Nations people and communities is an asset
Please refer to Job Specification section of the Job Description for more details.


You may have experience in: Healthcare Assistant, Urgent Care Assistant, Community Support Worker.


Working at FNHA
As a member of the team, you will have access to a wide range of employee benefits, including:
3 weeks’ vacation, which increases with service to 4 weeks, plus 5 personal days, 1 volunteer day, and 14 public holidays including National Indigenous People’s Day, National Day of Truth and Reconciliation, Easter Monday and Boxing Day
Access to group health benefits and a Health Care Spending Account through Canada Life on day 1 of employment
And more!
The First Nations Health Authority is committed to respecting diversity within our workforce; preference will be given to individuals who identify as First Nations, Inuit, or Métis.

Leading with culture, all FNHA employees complete San’yas Indigenous Cultural Safety Training. We support our family to be leaders in wellness and all staff members develop a yearly wellness plan as part of their performance partnership and goal-setting.

The Pay Range is the minimum and maximum annual salary based on full time equivalent hours.
Incumbents are typically hired, transferred or promoted between the minimum and midpoint of the range based on their knowledge, skills, abilities and experience in relation to the role requirements.
The top 10% of the pay range is for the incumbents who are industry experts in the job with the combination of exceptional experience and competencies needed to perform all duties and responsibilities at a superior capability level. Internal employee compensation will be determined as per the FNHA Employee Total Compensation Policy.

How to apply
If this sound likes the opportunity for you, please click on the 'Apply for Job' button.

Closing date: July 3, 2025 (at 23:5+)

For more information about us, please visit: www.fnha.ca/about/work-with-us
For information about Cultural Safety and Humility (fnha.ca) and for information about Land Acknowledgements
If you have any inquiries or issues please contact FNHA Recruitment at careers@fnha.ca
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